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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible Company. Very shady business practices and unauthorized charges. Taking advantage of people who are struggling is absolutely despicable. There is a special place for people who do things like this. Absolutely DO NOT give them credit card information
Business response:
Hi Gianna, we are so sorry to read about your experience with us. We will be sending you a private message to follow up about this issue!
Withdrew an UNAUTHORIZED amount from my checking account. These people preyed on my desperation to find help for an adolescent family member. This is just sick. Mental Health ought not to be something using predatory practices. Especially pediatric Mental Health during a pandemic. Shame shame shame on you. To prey on our children during a pandemic is beyond sickening. I think this is worth pain and suffering class action lawsuit. Anyone interested in joining/petitioning, please message me. These people cannot keep preying on... read more
Random charges, was told they removed my card on file and proceeded to continue charging my card. Horrible company. Wont let you speak to any supervisors, and with all these similar reviews think we could easily get together on a class action lawsuit.
Business response:
Hi Richard, we are so sorry to read this! We know that payments are an important topic and don't want anyone to have any surprises, ever. Would you be willing to send us a private message so we can assist with this? Hope to follow up with you soon!
It’s crazy you guys will take advantage of people looking to get help. Unauthorized charges just like all the other reviews. I’ve ask for my card to be removed and bill me properly and they keep going with the unauthorized charges. This place is a scam and nightmare
Business response:
Hi Sara, we are so sorry to read this! We know that payments are an important topic and don't want anyone to have any surprises, ever. Would you be willing to send us a private message so we can assist with this? Hope to follow up with you soon!
I used Thriveworks for years without any issues. It was there that I met a fantastic therapist that really helped me. Unfortunately, when I attempted to return to Thriveworks this year, it was a completely different experience. I was automatically enrolled for a membership I never agreed to or asked for. I practically had to beg a customer service rep to unenroll me. I was told I was unenrolled and would not be charged. However, I noticed my Thriveworks profile still said "active member." I confirmed via email with their sup... read more
Business response:
Camila, we are so sorry to read this. This is the exact opposite of the experience we would want anyone to have! While we aren’t the absolute cheapest counseling option, we do strive to be the absolute best. Our membership fee allows us to provide valuable services that insurance doesn’t cover—like text support, advice by phone and email, and exclusive video content—which help to create a positive experience for our clients. We would like to make this right. We have reached out privately and hope to hear from you soon!
Horrible business practices!! Do not use them. Have had to call over 6 times now and still nothing is resolved. Billing and insurance department is a joke! Asked to speak to manager and they said they do not have anyone I can talk to. They will not talk to your insurance carrier either so good luck with that. Wish I never enrolled my daughter. The clinician seemed ok but corporate is the worst. I don’t even think she knew how the office was treating us. Now I have to start somewhere else from scratch. So much for the last tw... read more
Business response:
Hi Heidi- We're so sorry to see this! We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We're going to send you a private message to learn more about what went wrong and see how we can help.
Wow, I am so thankful I listened to my intuition and canceled my daughter's first appointment. I am just now reading these reviews and I feel like I dodged a bullet. So, I left a message with their customer service to get an initial appt afyer speaking to the clinician my daughter chose and it took over a week for someone to get back to me. The entire onboarding was a nightmare. I was told the membership fees would be waived since I was in a financial bind and the clinician did not accept my insurance. She said she would hav... read more
Business response:
Hi Jenna- We're so sorry to read this. We want to assure you that we truly care about each of our clients and want them to have a positive experience from start to finish. We're working on improvements across the board, including within the support team as well as the systems we have in place, in order to better achieve that. We're going to share your feedback with the team as part of our efforts to improve. Thank you for sharing this with us, and if there's anything else we can do to assist you please don't hesitate to reac... read more
Have to say, all the negative reviews are pretty spot on. Every time I have called, I have gotten a different person in a different state (despite using the local office number) giving me different answers. Half of the people I couldn't even hear because their children and/or tv were so loud in the background. What really upset me though was when someone else called in and they gave them all my information. I needed to set up a type of family counselling (by demand of the courts) and even though the children were set up with... read more
Business response:
Hello Mary Beth- We're so sorry to see this. We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We would like to make this right. We've sent you a private message and hope to follow up with you soon.
counselor was 20 minutes late to first session, charged me full price for half a session, booked me out 6 weeks confirmed my next appointment the day before at 1pm emailed me at 4 yo say they couldn't see me going forward. terrible company and they don't care about patients
Business response:
Doug, we are so sorry to read this. This is the exact opposite of the experience we would want anyone to have! We would like to make this right. We have reached out privately and hope to hear from you soon!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.