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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My therapist has been great, but dealing with Thriveworks billing has been nothing short of a nightmare. They sent me a statement for charges multiple representatives could not explain. They escalated it and I was promised a return call in 72 hours and it’s been over 3 weeks. I called several times in between. I have been told this is happening to many people. My therapist’s manager had to reach out personally to the billing department to try to get this corrected. They were told it was handled. Suddenly, I have unauthorized... read more
Business response:
Hi Jesse, we are so sorry to read this! We know that payments are an important topic and don't want anyone to have any surprises, ever. Would you be willing to send us a private message so we can assist with this? Hope to follow up with you soon!
Wouldn't recommend.
Business response:
Hi Natalie, we are so sorry to read this. We want our clients to have a positive experience every step of the way. We've sent you a private message and hope to follow up with you soon.
Therapist was great for my son, but I can tell this company itself is shady and more than likely does not attract quality professionals as they have poor backend technology, customer service, billing departments. Read some reviews from Glassdoor and it appears many Thriveworks employees are paid poorly as well. Very frustrated with Billing and Customer Service. The folks that run the company appear to only care about $$$ undercutting back office support and technologies, customer service, and treating their therapists fairly... read more
Business response:
Hello Brian, we are so sorry to read this. We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We've sent you a private message and hope to follow up with you soon.
Non-stop billing issues, multiple calls to “support” when appts disappeared-hours spent trying to resolve both scheduling and billing issues. Positive: therapist is excellent
Business response:
Hi Tara, we are so sorry to read about your experience with us. We have sent you a private message to follow up about this issue and hope to hear from you soon!
My wife and I have been working with an amazing counselor but have become victims of their over charging and credit card practices. They have over $300 of our money that was just randomly charged and we are told over and over again that it will be rectified and someone will call us… no one calls back no one on support can help and they hung up on us. How does a national company not have a billing department that’s open at 6pm!?!? We tried to speak with a supervisor on the phone and we where told that no one was available to ... read more
Business response:
Hello JJ, we are so sorry to read this. We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We've sent you a private message and hope to follow up with you soon.
Scammed me out of $30. They charge a "subscription fee" of $30/month, which I paid back in December so I could try a session. I decided I didn't want to see this counselor and called to cancel my subscription. They have billed me ANOTHER $30 this month, despite my subscription being canceled in December. They keep insisting they haven't billed me, despite me sending screenshots to their billing department. If their incompetent billing department will not refund me, I will have to dispute it with my bank and cancel my card en... read more
Business response:
Hello Bit, we are so sorry to read this. We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We've sent you a private message and hope to follow up with you soon.
Took money from me without sending a bill. I’m hungry.
Business response:
Hi Kristin, we are so sorry to read your review! We know that payments are an important topic and don't want anyone to have any surprises, ever. Would you be willing to send us a private message so we can assist with this? Hope to follow up with you soon!
Absolutely abominable experience so far. My counselor actually got so fed up he left Thriveworks. I keep trying to get my medication straight, and it has been difficult for months.
Business response:
Good morning Julian, we are so sorry to read this. We want to assure you that we truly care about our clients and want them to have a positive experience every step of the way. We've sent you a private message and hope to follow up with you soon.
They overbill for services not rendered and never refund. Thriveworks will “yes” you to death that they will have a supervisor call you back, but it never happens. They are agreeable and apologetic on the phone but they have NO intention of returning stolen payments. They lie when challenged. Thriveworks is not a reputable company as regards billing your credit card. Let me repeat, they lie to you about wanting to resolve the over billing issue. They lie to your credit card company and will dispute the incorrect charges w... read more
Business response:
Hi Eva, we are so sorry to read about your experience with us. We will be sending you a private message to follow up about this issue!
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.