TLC Plumbing Heating Cooling Electrical

RJ M 

on BBB

5 months ago

In 2024 I had *** install a tankless water system/boiler, move washer dryer hookup- to the tune of 20k. When we had first big snowstorm in the fall-heat didnt work. Was told wait ***** hrs for a new system to kick in. Temps below freezing-as was I, thank goodness I had mobile radiant heaters. They sent one guy out from ******* who said everythings fine. That it will come on in a little while. (it wasn't & it didnt!) Finally (3days later) they sent a crew fron ABQ. The man said 'it was wired wrong!". He asked me "who installe... read more

Zach S 

on BBB

10 months ago

Back in June, I had to have three sets of *** employees come to my home and get my swamp cooler turned on. After the second visit, my father, who is in his 60's, had to go up to the swamp cooler himself which is on the second floor roof and inspect it (because it spontaneously turned off). It turns out the employees didn't open the slits (I'm not 100% familiar with the jargon) on the panels for the water to circulate through the pads. The swamp cooler was on for maybe a day before it shut off. After speaking to the manager h... read more

Keith L 

on BBB

a year ago

We had new aspen pads installed on our swamp cooler this year. The straw that comes off the pads has clogged the central water feed to the pads. I'm too old to get on the roof to service it myself. I called TLC about the problem and they say that i will have to pay another service call fee plus a repair fee to fix it. Don't call TLC if you are a senior on a fixed income. Old people are really at the mercy of these types of businesses like TLC. Its hot this year and we can't afford another service call so we will just have to... read more

James M 

on BBB

a year ago

I used to like TLC Heating and Plumbing in ***********, ** until I found out for the last several years, they have not even been doing basic service in changing out my AC to Heat and vice versa. Due to their negligence allowed a lot of rust to grow and cause more costly problems. The biggest beef I have with them is initially they had quoted a cost for 4 Breezair Cooler Pads for my Breeziar EVS 155 model AC of ****** for onsite service and ****** for the Cooler Pads and that they would honor a senior citizen discount. I had ... read more

Rick M 

on BBB

a year ago

Replacement of parts that weren't needed at 10 times markup and didn't replace the parts that were needing to be replaced free of cost per the service agreement. TLC business practices are unethical. I've lost all trust un this company and I will not utilize them in the future. 

Greg P 

on BBB

a year ago

Some of the worst customer service I have ever seen!They came in with a proposal - did half the work then tried to bill ** for twice the proposal rate. No clean up and they even managed to brake things along the way that are still broken!TLC is nothing short of a joke! You are better off ANYPLACE else! 

Michele D 

on BBB

a year ago

Our family has used this service since its establishment in ****. Over the years their technicians were consistently reliable, knowledgeable and trustworthy. But it seems all good things come to an end. The business has changed for the worse in the past few years. The technicians they have sent to us in the past 1.5 years were either rude, unprofessional and/or untrustworthy. Recently one technician tried to find a plumbing or heating problem with a high price tag and then refused to leave our property even after being asked... read more

Mrs J 

on BBB

a year ago

NOPE- ****** just to show up at your door! ****** to your home and ****** back to shop- PLUS ***** one hour trip charge. Because they have to pay for gas- the same cost of doing business which they write off on their taxes on form schedule c - not lifting a finger - just to get in their truck and showing up. These guys are unreasonable. Heaven only knows what they charge in ******** for parts - 

james c 

on BBB

a year ago

hot water heater started leaking so my go to plumbing service has always been TLC. so i called and scheduled. a very nice employee came out and called his boss to get a quote for complete new electric 50 gal tank. the quote was never produced in writing, but the employee told me his boss said it would be anywhere between 7500 - 8k. a quick ****** search priced the units right around 1k. the boss guaranteed ******d my address, saw the price of my home and the car i drove and quoted an outrageous price. i already have a new wa... read more