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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Service Service is always efficient, reasonable wait time, nice lobby to wait in n free tea n coffee. The sales staff are not bothersome but very helpful if you have questions. I ended up buying a new car while I waited for my old car to be serviced.
Business response:
Melissa, thank you for reviewing your recent visit at our dealership! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear a positive review such as this. Congratulations on your new car purchase and thank you for buying from us! The Toyota of Grand Rapids Team
07 Tacoma brake service Very good overall; waiting room was freezing cold, thank goodness for coffee! Could use better communication between person who checks your vehicle in and then out; I had to let the checkout person know about what check in person promised. Also it is my husband’s vehicle but I always bring it in and ask to add my name but always get called by husband’s name. Overall very positive visit, I have always been pleased with Toyota GR!
Business response:
Maureen, taking the time to leave this review means a lot to us. We apologize for the name issue, it must be that your vehicle information is under your husbands name in our system. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Until next time! The Toyota of Grand Rapids Team
Jenn was amazing! Had great customer service. Jenn was very helpful and was able to answer all my questions and patiently explain everything to me. My last visit created some confusion and I initially came in slightly upset, however she able to clear up the entire misunderstanding and I left in a much better mood as well as with a better understanding of my car, my warranty and how all that mumbo jumbo worked.
Business response:
Ama, thank you for reviewing your recent service experience and for mentioning Jenn. She works hard everyday serving our clients and we are so pleased to know you appreciate her efforts! If there is anything more we can do for you please come back and see us any time! Until next time, The Toyota of Grand Rapids Team
Excellent Service, quick in and out. Good people Purchased multiple vehicles here. Very friendly, and helpful with trades. Service is great, and quick. Great experience for buying and servicing my vehicles. Would definitely recommend
Business response:
We appreciate your input, Ryan. We're glad to hear that you are consistently impressed with the service we offer here at Toyota of Grand Rapids. If there is anything more we can do for you please come back and see us any time! Take care! The Toyota of Grand Rapids Team
Oil change Thank you for having a late appointment available. It fit my schedule better. It was quick and I still got home before dark. Thank You
Business response:
Thanks for taking the time to rate your experience with us, Joseph! We are glad our team was there to help you and get you back on the road in no time. Let us know if there's anything else that we can do for you. The Toyota of Grand Rapids Team
Toyota Prius Best place to buy a car. Brian is the best sales person I’ve dealt with. Great follow up. This dealership cares about their customers. I will always use Toyota of Grand Rapids on 28th street.
Business response:
Sandy, reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Congratulations and thank you for buying from us! The Toyota of Grand Rapids Team
Reviews Good service for buying the car on line. Had a little trouble with the title. Wasn’t cleared through Michigan MVD, but the problem was cleared up very quickly
Business response:
Jack, thank you for taking a moment to review your recent buying experience. We are pleased to hear that our was able to solve the MVD issue. Thank you for your understanding! If you have any questions or if we can be of assistance, please don't hesitate to reach out to us. The Toyota of Grand Rapids Team
Mr Ken devries You have neat waiting room. Easy access to site . Great service personal. All nice greeting upon arriving. I like coming to your service center. I tell all my friends. I miss the lady who sold us on this!
Business response:
Thank you for this amazing review, Ken! We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Until next time, The Toyota of Grand Rapids Team
Service Good service clean facility... pleasant people .service was done in the timely meaner.. I was happy with the job they did today for me .. will recommend
Business response:
Jack, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Until next time, The Toyota of Grand Rapids Team
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,616 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.