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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great place, finance department extremely slow I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we... read more
Business response:
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day, but we definitely welcome the constructive criticism as it helps us improve our process for the future customers. We know your time is valuable and we understand your point of view. Thank you for buying from us. If you ever need anything in the future, please don't hesitate to let us know. Take care! The Toyota of Grand Rapids Team
Excellent Service Ben DeKruyter the service I received was excellent. This is no surprise since I have worked with him for nearly a decade with all my Toyota's. His knowledge, communication skills, non pushing attitude. All these and more I appreciate when I bring my vehicles in for service. Thanks Ben for another great experience at Toyota of Grand Rapids. Randy Dunn
Business response:
Randy, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! The Toyota of Grand Rapids Team
Purchased new 4Runner I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative.
Business response:
Thank you for sharing your experience with us! Darren works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with him was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. The Toyota of Grand Rapids Team
Always Awesome It's always a pleasure to get my car serviced at Toyota of Grand Rapids, and Ben Dekruyter makes it such a friendly experience. I appreciate so much his kindness and candor. Highly recommend.
Business response:
We appreciate you for letting others know about your experience, Sienna Mama! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Toyota of Grand Rapids Team
Great service as always!!! I have been a customer since 1985 and have always been satisfied with the service and care given to me and my car. Ben DeKryter is great!
Business response:
Pamela, we're delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We appreciate your loyalty and thank you for your continued business. Until next time, have a great day! The Toyota of Grand Rapids Team
New Grill on 2015 Camry Worked with Sean Bier-Hobbs at Toyota of Grand Rapids to replace the grill on my 2015 Camry. The car is under warranty, and Sean the Service team replaced the grill as promised, on time and it looks great.
Business response:
Scott, thank you so much for taking a moment to write this great review for us! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Come see us again! The Toyota of Grand Rapids Team
Customer Our experience working with Al Luke has been very refreshing. Find him easy to work and the vehicle purchasing process simple and easy.
Business response:
Thanks for the 5-star rating, Albert! We're happy to hear that you had a great experience with Al, and that he was so helpful and attentive throughout your car buying process. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
230K-mile Service - Oil Change Got an oil change done at 230K miles for my 2007 Yaris, purchased from Toyota of Grand Rapids in June 2006. Ben DeKruyter wrote up my order when I dropped in early on 07/10 without an appointment, telling me he would find a time to get the needed oil change done. By mid-morning, he called to let me know my car was ready. I called for the courtesy shuttle driver to come get at his earliest convenience. He arrived about 12:30 and took me back to the dealership to pick up my car. As always I recei... read more
Business response:
Thanks LROlsen20! We're happy to hear that you have had such pleasant experiences with Ben, and that he keeps your car in great shape. It's wonderful to know that all of your needs and expectations have been met each time, and that your latest visit was quick and hassle-free! We appreciate your recommendation and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Great Service! 7/10/17 I took my Venza in for service and Shaun Bier-Hobbs was my service tech. He received me as soon as I arrived check my appointment made suggestions of which I agreed to one. Service was estimated in time and price and on both accounts were true. I was quite impressed with the caliber of customer service, though I have bought and serviced all my cars at Toyota of Grand Rapids.
Business response:
Thanks ktuekert! We're happy to hear that you had a great experience with Shaun, and that he was so helpful and attentive throughout the process of having your vehicle serviced. It's wonderful to know that all of your needs and expectations were met, and that it was a quick, accommodating process. We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,616 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.