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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Service writer Ben DeKruker Ben was very helpful. Always respectful Explains things well. Very pleased with my experience every time I need to have service
Repairs and Service for my 2006 Toyota Rav 4 I can only say great things concerning your service and the guys who work in the service department. They have always been very attentive and followed through with my car concerns. Ben Dekruyter has been the service guy who usually worked to help me out. This person has felt like family to me, I would hope that your company recognizes what an asset he is to your Toyota 28th street Grand Rapids MI car dealership. I have since sold my car to my Grandson and have recommended that he ... read more
Ben our service advisor is amazing Toyota is GR is a great dealership, from mechanics to service advisors to sales staff. They make it almost impossible to look at another dealership or brand.
Business response:
Thank you very much for sharing your experience with us. It is great to hear that you've found value in all aspects of our dealership and we appreciate your repeat business. We look forward to seeing you next time you stop by! Regards, Toyota of Grand Rapids
Bought New Toyota Corolla IM! Bought New Toyota Corolla IM! ! Great Experience! Great Deal! Thanks Paul Gruber for an Excellent Job!
Business response:
RC, it is wonderful to hear you had a great car buying experience with Paul Gruber. It is not every day you buy a car so why not make it memorable! Have fun showing off your new Toyota Corolla! Regards, Toyota of Grand Rapids
Great dealership Trey was very knowledgeable, and the financial department was the best
Business response:
Excelling in customer service is very important to the whole Toyota of Grand Rapids family. We would like to extend our most sincere gratitude to you for taking the time to share your experience with Trey Yarborough. We hope to see you in the future. Regards, Toyota of Grand Rapids
Warranty support Ben Dekruyter worked with me to resolve annoying rattles on my Prius before the warranty expired. Above and beyond attention to details - thanks
Business response:
Thank you for sharing this review with us. Ben DeKruyter and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. Regards, Toyota of Grand Rapids
Sean Bier-Hobbs Sean always makes my visits to the service garage pleasant. He has very good "people skills". I always have confidence that he knows what is going on, and he has my trust. He is an excellent representative of GR Toyota.
Business response:
Thank you for your time and for your loyalty to us. We are delighted to hear that Sean Bier-Hobbs provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again! Sincerely, Toyota of Grand Rapids
Certified Road Trip Ready Ron oversaw the inspection and repair of my car. I have no worries about taking the car on a long road trip, now. I am pleased of Ron's initial welcome upon arrival and subsequent, informed phone call to approve work to be performed, and the timely repairs completed in just a couple of hours. Dale, the courtesy Driver took me to work (no waiting) and picked me up when I called, exactly when and where (no waiting) he said that he would. I received excellent service from the moment of my choice to hav... read more
Business response:
Thank you for your very kind review. We are delighted to hear that you fully and completely trust Ron Jones with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, Toyota of Grand Rapids
Continual Improvement Since buying my Toyota Camry here over 3 years ago, I have had all my servicing done here. They have the most knowledgeable and qualified service technicians for Toyota's in the area, and I have always been happy with the work done on my car. What has changed, in my mind, in my last couple visits, has been the customer service side of things. From the point of calling in for the appointment to the point of being serviced and checked out, there is an obvious improvement in the customer service feel over ... read more
Business response:
Thank you very much for sharing your experience with us and your continued loyalty to our dealership. It is great to hear that you've found value in all aspects of our dealership and we appreciate your repeat business. We look forward to seeing you next time you stop by! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,759 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.