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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Service Dept I have had my Corolla for almost 10 years .So I have dealt with a few of the guys at the service Desks. Unfortunately I quit using the service Dept because of very pushy and aggressive ppl behind the desk. But my car had a recall so I was forced to go back to the Toyota service department which I was dreading . But to my suprise Vern Hall took care of everything , He was super nice ,Helpful, and Happy to serve me .Didn't push anything on me it was a wonderful experience ....I will go back again
Business response:
Thank you for your glowing review! We are so proud that we are able to continue offering you exceptional service after nearly 10 years! As you know, we strive to offer our customers exceptional service both before and after the sale. Wonderful employees like Vern Hall make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Thank you for your loyalty! Regards, Toyota of Grand Rapids
Service I was very pleased with the service I received on my last visit to Toyota of Grand Rapids, which has always been the case when my vehicle is serviced there. The professional staff who work there, have always been courteous and considerate of my needs. My personal Service Professional at Toyota is Sean Bier Hobbs; he is absolutely outstanding in not only organizing and referencing needed service for my vehicle, but also displays an exceptional command of knowledge, related to the specific vehicle model. As most will a... read more
Business response:
Excelling in customer service is very important to us. We would like to extend our most sincere gratitude to you for taking the time to share your experience with Sean Bier-Hobbs. We look forward to seeing you in the future. Regards, Toyota of Grand Rapids
Always great service at Toyota of Grand Rapids I always get the best service at Toyota. Everyone is very professional and they work hard to make sure you are totally satisfied. My service person, Vern Hall, was super to work with.
Business response:
Thank you for your time and feedback. We are delighted to hear that you are completely satisfied with your experience with Vern Hall. That is our #1 goal! Please feel free to contact us for any of your vehicle service needs. We would be happy to help! Regards, Toyota of Grand Rapids
Harry Paul and Matt were great, well beyond what was expected. They were patient with me and thought outside the box....and I got a great, ow mileage, used vehicle
Business response:
Thank you for your time and feedback. To hear that Paul Gruber and Matt Crater were able to exceed your expectations truly makes our day! Please let us know when your vehicle is ready for its next service, even if it is not scheduled. Sincerely, Toyota of Grand Rapids
Warranty work Ron Jones did a great job getting me in and out and checked my vehicle thoroughly beyond what I came in for. My warranty fix was done in a much quicker time than I had expected and he found my cabin filter was filthy and had it changed out as well for a reasonable price. Thanks for the great service.
Business response:
Thank you for your time and feedback. We are so happy to hear that your repair with Ron Jones was quicker than you expected! Please let us know if you have any other issues. We would be happy to help! Sincerely, Toyota of Grand Rapids
Tara,Sales Rep Tara, was my sales person. She was one of the most personable sales people I have ever dealt with. She explained all aspects of the car I was interested in. She was very professional yet not pushy in any way. I never felt she was just interested in the sale, but in getting me the car I was most able to afford and was the best value. I have mentioned her to friends who are interested in purchasing or leasing a car. Finally, when I had purchased the car she took plenty of time to explain all of the special optio... read more
Business response:
Thanks for the great feedback, Constance! We're pleased to hear that you had such a pleasant experience with Tara, and that all of your needs and expectations were met. It's wonderful to know that she made sure all of your questions and concerns were addressed, and that she was able to get you into a great car that fit your budget! We appreciate your business and hope to work with you again in the future Regards, Toyota of Grand Rapids
Review of RAV4 I have been a devoted Camry buyer for 30 years. As much as I loved Camrys, this fall I decided to buy a RAV4 . I love my RAV4. Great view of the road, easy handling, gets me through snow that bogged down my Camry, user friendly dashboard. Tara Hemler in sales gave me excellent guidance. She explained all my options, but never pushed me. She also followed up with a couple of phone calls to check that I was satisfied with the vehicle. I recommend her enthusiastically. From now on it is just RAV4s for me!
Business response:
Thank you for a great review! We are thrilled Tara took such an amazing care of you! She is a great asset to our Toyota of Grand Rapids team. Enjoy your Rav4 and remember to stop by our Service Center!
Parts I arrived after the parts department had closed. The parts manager, Jim Vaughn, actually came back and opened the parts department so I could get the part I needed! Amazing service Thank you Jim!!!!!
Business response:
Mji, Thank you for taking time to write a review for Jim Vaughn! We are so glad to hear that you had such a great experience here and look forward to working with you in the future! Sincererly, Toyota of Grand Rapids
Experience purchasing my new 2017 RAV4 Hybrid I was looking to upgrade my 2013 RAV4 Limited to the newest model and also hybrid model. The local dealership did not have any in stock so I searched in Grand Rapids. They had a sale / internet discount going on on some of their 2017 RAV4 Hybrid Limited so I found one that I liked the most and contacted the dealership. I worked with Nick Snyder and the entire process went very smooth and he is a super nice guy. Highly recommend him!
Business response:
Flavius, thank you for taking time to write a review for us here at Toyota of Grand Rapids!! We are glad to hear that the process here was smooth and you were well taken care of. We look forward to seeing you again on your next visit! Regards, Toyota of Grand Rapids.
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,760 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open tomorrow at 9:00 a.m.