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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
First new car bought in 35 years Haven't bought a new car in over 35 years. Since retiring we have spent a lot of time out of the country and have not had a need to have a car. Renting cars is getting pretty expensive so we started looking at buying brand new or leasing. Leasing definitely turned out to be cheaper than buying. Went to two year leasing because of our traveling and liked the fact that I should not have to pay for anything other than gas and the lease. Kyle Meece was very professional and answered all of our qu... read more
Business response:
Thanks for taking the time to share your feedback, Bruce. We're glad to hear that you had such a great experience leasing your new car, and that Kyle made your first car buying experience in so long such a pleasant, hassle free process. We're glad that you felt well accommodated, and that he addressed all of your questions and concerns. We appreciate your business, and hope you're enjoying your new car! Regards, Toyota of Grand Rapids
Great Service We have always received excellent service from Ben Dekrueter at this dealership. The service and repairs have consistently been done in a timely manner. We plan to get our THIRD Prius from you later this Spring!
Business response:
Thanks for the 5-star rating, Prius Lovers! We're glad to hear that you continue to receive such great service from Ben, and that he makes sure your vehicle stays in great shape. We appreciate your business and look forward to seeing you soon when you're ready to purchase your next Prius! Regards, Toyota of Grand Rapids
Ben DeKryter Even before Ben Dekryter was my service manager, he was always helpful and friendly when I was there. After getting Ben as my main service manger, I don't believe I will ever run across a better one. Ben is always on top of his game; helping me accommodate my schedule, communicating all of my service needs to me and always offering suggestions on what he thinks are the best options, not just the most exciting expensive ones. Ben is truly awesome and I have always had the best experiences at this dealership and h... read more
Business response:
Thanks for taking the time to share your feedback, Kirt! We're glad to hear that Ben continues to be helpful and friendly, and always makes sure that your car is well taken care of. It's wonderful to know that his knowledge and expertise makes you feel at ease with the work that he performs on your vehicle! We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Service experience I am always pleased with the service I receive at Toyota of Grand Rapids. I was actually checked in and out by different people.At check in they looked for possible recalls as well as for things that needed to be done. Although I didn't time it, service seemed to be quite fast. When I called for my appt., I was asked many questions that I didn't feel were that necessary to set an appt. after I had told them what I wanted. Vern Hall checked me out, and he was very pleasant. It was a miserable day outside, a... read more
Business response:
Thanks for taking the time to share your feedback, Gimpy! It's wonderful to know that you continue to have such great service experiences with us, and that your latest experience was efficient and accommodating. We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
good job Bruce Diamond Bruce Diamond did a good job, nice and patient ...
Business response:
We're glad to hear that you had a great experience, Chen! It's wonderful to know that Bruce made sure you were well accommodated. We hope to work with you again in the future! Regards, Toyota of Grand Rapids
outstanding service I've been concerned with an oil leak problem, and Ben was very helpful in getting this diagnosed for me . I did not even have an appointment ahead of time and just like so many times before Ben has found a way to fit me in to his very busy schedule. I did not want to have the vehicle serviced at that time because my wife had an appointment she needed to get to.
Business response:
Thanks for the great feedback, Chuck! It's wonderful to hear that Ben was able to quickly diagnose your issue and take care of the problem in an efficient manner. We're glad you got your car back in time to make your wife's appointment! We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Honest service I made an appointment for a 60,000 mile maintenance. After checking my records, Ben DeKruiter informed me that the maintenance service had been done at my last oil change and all I needed was to have the tires rotated. I had already had that done. I like this dealership service department and especially Mr. DeKriuter because they do good work. More importantly, I can trust them not to take advantage of me. This is very important to me. They could have gone ahead and redone the maintenance service with me none ... read more
Business response:
We appreciate you taking the time to share your feedback, Kathy! We're happy to hear that you had such a pleasant service experience, and that Ben was so helpful and attentive. It's wonderful to know that you feel you can trust the work and advice that he extends to you, and makes you feel at ease through each service experience. We appreciate your business and look forward to working with you again in the future! Regards, Toyota of Grand Rapids
Bruce Diamond I've been dealing with Bruce Diamond for years and I always receive the utmost respect from him. My 2007 Camry was taken in for service yesterday. With 90,000+ miles, certain things are recommended. Bruce always explains my options and the pros and cons of the recommended items. He understands budget constraints come into play and never tries to pressure me into anything. Bruce is a professional. Bob Mercer
Business response:
Thanks for the great feedback, Bob! It's wonderful to hear that you continue to have such great service experiences with Bruce, and that he always makes you feel well informed about the services that are being performed on your vehicle. We're glad you feel well accommodated and at ease with his services! We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
excellent service for oil change/90000 mi checkup Excellent job. Brad kept me informed of the progress on the service to my car. Brad Demott was my advisor and Jonathan B was my service technician
Business response:
Thanks for the 5-star rating, Margaret! We're so glad that Brad was helpful and informative, and that Jonathan made sure that your vehicle was well taken care of. We appreciate your business and look forward to working with you again in the future! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.