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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
TIM DAVIS- "GREAT CUSTOMER SERVICE !". Tim Davis (Toyota of Grand Rapids) is an excellent customer service. As a first time buyer (new Toyota), my husband and I did not know a lot about new Toyota Camry 2016. Tim explained to us very detail about the car (the safeness , the economical/cost less in maintenance, the after sales service from Toyota). Tim even spent extra time showing how to use buttons/keys in the car, connecting car through Bluetooth with my phone, and did a test drive. He brought us to Toyota building tour, s... read more
Business response:
Thanks SofiaJohn! It's wonderful to hear that Tim was able to make your first experience with us so pleasant, and made sure that you and your husband were well informed about the vehicle you were interested in, and were extended all the advice and time you needed in order to make a confident decision about your purchase. We're glad that he took the time to help you get acquainted with your vehicle, and made you feel so well accommodated! We appreciate your business and look forward to working with you again in the future. Re... read more
Toyota Work Need to give Ben high praise for his great service recently. He was a joy to work with and made sure a special request was fulfilled dealing with checking items on my Camry. I'll continue to set my appointments with Ben when I visit the dealership. The facilities are always clean and cozy, as well. The addition of the Starbucks machine is wonderful. Nice touch!
Business response:
Thanks for taking the time to share your feedback, Sal! We're happy to hear that Ben was able to take care of your Camry, and ensure that all of your requests and expectations were met. We're glad you felt well accommodated in our customer lounge and enjoyed the coffee! We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
professional and comfortable. No regrets If Trey Yarborough was a word in the dictionary it would say Respectful, listens and honest. Thanks Trey for working AGAIN with us! The Vanden Bergs
Business response:
Thanks for the 5-star rating, Jimmer! We're happy to hear that you had such a great experience with Trey, and that he made you feel so well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Outstanding Experience! West Michigan is very privileged to have Toyota of Grand Rapids in the area. We were greeted by employees that were warm and friendly. Our sales person, Paul Gruber, was extremely knowledgeable when dealing with the RAV4 SE. Paul went to bat for us and got us a great deal. We are so pleased with the quality and performance of our new 2016 electric storm blue Rave 4 SE.
Business response:
Thanks Ronalpat! We're glad to hear that you had such a pleasant car buying experience, and that Paul was able to ensure that you were well accommodated throughout the process. It's wonderful to know that he was so helpful and attentive, and did what he could to get you a great deal on your new car! We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
100% Satisfaction - Frank Tuner Wonderful, service. Frank Tuner is the person I'd recommend going to when buying a car from Toyota. Very friendly, and puts 100% into his customers making sure that they are well taken care of. He makes suggestions on what is the better deal and leaves the ultimate decisions in your hands. He gives all of the information that he can provide you in very great details and is very patient when the customer does not understand something. Having a mother with Vietnamese as her primary language, its... read more
Business response:
Thanks for taking the time to share your feedback! We're so happy to hear that Frank was so helpful and attentive to you and your mother, and extended all the time and attention you needed in order to make a confident decision about your purchase. It's wonderful to know that you felt well accommodated and informed, and that it was a smooth, hassle free process! We appreciate your recommendation and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Love the inexpensive oil change This is our 4th Toyota that we have bought from Al Luke. Top notch dealership all around. Lifetime $9.99 oil changes keep us coming in small maintenance. Only wish that they offered free tire rotation- we then would not have to make an extra stop to discount for the rotation and new tires. Bruce Diamond and Ben in Service take the time to explain what we may need on our cars.
Business response:
Thank you for taking the time to share your feedback on our services, Sue. We're glad that you have had great experiences with Ben and Bruce, and that they take the time to make sure you're well accommodated and informed about your service needs each time you come in. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Great Service Ben Dekruyter always provides me with great personalized service each and every time I make an appointment to have my car serviced. Ben is very knowledgeable about toyota products and takes time to explain all repairs and cost. I keep returning to Toyota of Grand Rapids for the quality of service.
Business response:
Thanks Judith! We're happy to hear that Ben continues to be so helpful and attentive, and makes sure that your service experiences are always the best they can be. It's wonderful to know that his knowledge and expertise makes you feel confident in the work that is done on your vehicle! We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Efficient and friendly I recently brought in my car for service and I am very pleased with the service I received. The service I received from Bruce Diamond is top notch, to the point that I always go to him whenever I need to take my vehicle in. The facility is inviting, the Starbucks coffee is a great addition and the overall experience is great. In the future when I go to trade in my Toyota, I will stick with the brand, not only for the reliable cars, but also for the complete service experience. I highly recommend this p... read more
Business response:
Thanks for taking the time to share your feedback, Dominik! It's wonderful to hear that continue to have such great service experiences with Bruce, and that he makes sure you are well accommodated each time you come in. We're so glad that his attention to detail and expertise makes you feel so confident in the work that we do on your vehicle, and we look forward to working with you again in the future! Regards, Toyota of Grand Rapids
Totally helpful and understanding! Bruce Diamond and the rest of the service staff were truly helpful and understanding with an issue I had with my Scion. I was worried that since Scion is being discontinued I might get less than stellar service but instead, both the dealership and Toyota responded very responsibly to my concern. Thanks! Joe
Business response:
Thanks Joe! We're happy to hear that Bruce was able to help you through the issues you were having with your Scion, and make sure you were well accommodated. We're glad that he addressed all of your concerns and made it a pleasant experience! We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.