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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ray Petersen Ron Jones was excellent and professional in handling my repairs as was the mechanic!
Business response:
Thanks for the 5-star rating, MrPete! We're happy to hear that you had such a pleasant experience with Ron and we hope to work with you again in the future. Regards, Toyota of Grand Rapids
Service I have worked with Vern Hall on a couple occasions to have repairs done on our 2001 Camry that my son drives. Vern has always been courteous and helpful with questions.and communicates promptly. I do not like repairs or the cost so dealing with Vern does take some of the sting out. Just as a side note I do think you guys are very expensive! Other than that I have always received prompt attention and you do what you say you will do when you say you will do it. That is a culture and character thing and something I have... read more
Excellent routine service by Toyota, Ben dekruyter Received prompt service at 7:30am by Ben and was taken by dale to my job by 8:00am. I was notified car was done in an hour :) hassle free service ...thanks again!
Business response:
Thanks for the 5-star rating, Ridersandi! We're happy to hear that Ben was so helpful and accommodating. We're glad that it was a quick and convenience experience! We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
car was serviced by Ben Dekryter, very pleased! Very satisfied with Ben Dekryter for servicing my car!
Business response:
Thanks for the 5-star rating, Virginia! We're glad that Ben was so helpful and accommodating during your service experience. We hope to see you again for your next service visit! Regards, Toyota of Grand Rapids
Best Service in Area Ben DeKryter, as usual, did a fine job in advising me on my service visit. The service was done to my complete satisfaction and in a reasonable time. With GR Toyota, I never have to "come" back to complete the job. One of the best businesses I have the privilege to deal with.
Great Service Clean Facilities I visited GR Toyota on 3/16/16 due to a recall on my recently purchased 2015 Camry. I was a little put out that this would happen, since I have a history of excellent experience with my Toyota automobiles. There was also some problem about the time factor and the ordering of parts, which further exacerbated my attitude. The Service Advisor, Sean Bier-Hobbs, was very professional and kind in helping me to regain a better attitude. He was not responsible for any of this inconvenience, and did a r... read more
Business response:
Thanks for the great feedback, Gordon! We're glad you had such a pleasant service experience, and that Sean was able to make the situation as convenient as possible for you, despite the circumstances. We're glad that we could make you feel so confident in the work that we do! We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Giving great service for the past 11 years Ladies and gentlemen remember this name: Bruce Diamond. I have been getting outstanding service from this dealer for 11 years, but Bruce is a cut above the rest. That's a lot to say for a place where only outstanding people work. The brand really goes out of the way to keep customers happy. This review is proof of that.
Business response:
Thanks for continuing to be such a fantastic customer, EdAk! We're so glad that Bruce extends top notch quality care to you and makes sure that you are well accommodated each time you come in. We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
New car Mom We are really enjoying our new (to us) Highlander. Thanks to Kyle Meece for making the whole purchase process pretty painless. He even stayed a full hour after closing on a Saturday night to allow me time to test drive several vehicles. He was also spent a lot of time explaining how all the great features of our car work, much appreciated.
Business response:
Thanks for taking the time to share your feedback, remodel addict! It's wonderful to hear that Kyle was able to make your experience so pleasant, and made sure you were well informed and accommodated throughout the process of purchasing your vehicle. We're so glad that you are enjoying your new car so much, and we hope to work with you again in the future! Regards, Toyota of Grand Rapids
Toyota of Grand Rapids - Great Dealership Bought a new 2016 Tundra and Darren, my sales associate, did a wonderful job. A very active dealership with high volume, and it shows in that they are flexible and focused on customer satisfaction. The vehicle I selected had no keys, then they could not get new keys re-coded, but the sales manager stepped in and offered a loaner car so I could get home that day. Picked up the vehicle the next day and everything was taken care of. I would definitely recommend this dealership, and espe... read more
Business response:
Thanks for the 5-star rating, Tom! We're happy to hear that you had such a great car buying experience, and that Darren made you feel well accommodated. It's wonderful to know that he went out of his way to make sure that your purchase went as smoothly as possible! We appreciate your recommendation, and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.