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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Petr Strkos, Ron Jones Thank you Petr for the the vehicle, your patience, you went above and beyond to sell the Rav4 and I enjoy it! You remembered me when I brought it in for service. Keep up the good work. Thank you Ron Jones for the service, my first oil change, you are a servant with a great attitude.
Business response:
Thanks for the wonderful feedback, Marcia! It's so great to hear that Petr and Ron have made you feel so welcomed and accommodated both throughout your car buying experience and during service. We're glad that you're enjoying your RAV4, and we hope to see you again for your next service visit! Regards, Toyota of Grand Rapids
service repair My water pump failed, snapping my drive belt. It was past 4pm and shop closes at 8pm. Not only did my service rep Ben Dekuyser take my car with no appointment, but rushed it into service for repair. Thinking prior to this that I had to find a ride for the next day, the repair was completed by 6:30pm with enough time for me to go back to work on my 4 to mid shift. Thanks to Ben's prompt courtesy and the excellent work of the technician, it was definitely a five star performance all the way around!
Business response:
Thanks for the wonderful feedback, Michael! We're so glad that Ben was able to make sure that your car was quickly and efficiently taken care of, with as little inconvenience to you as possible. It's great to know that he was sensitive to your needs and made sure you had your car back in time to get to work! We appreciate your feedback and hope to work with you again in the future. Regards, Toyota of Grand Rapids
great toyota facility This is my third Toyota from this facility. The first customer service representative I met had a bad attitude. He was very arrogant and defensive. We quickly agreed we could not work together and I requested for another rep. Fortunately I was introduced to Petr Strakos who was very nice to work with. He was very friendly and professional. I will recommend him to anyone I know that wants to buy a car. It sure makes a big difference on who you work with. when you are in the business of working with peopl... read more
Great dealership I worked with Nick Snyder on the lease for my Corolla. I can't imagine working with a better salesperson! He made the entire process so easy and fast. He went over all of the features with me, showed me how to use them, and told me several times to call him with any questions about settings or whatever I couldn't (or didn't want to take the time to) figure out! He assured me that it would not be an imposition if I had any questions. He walked me through the dealership to show me the service area, the waiting... read more
Business response:
Thanks for the wonderful feedback! It's so great to hear that Nick was so helpful and informative to you throughout your car buying experience, and made you feel so welcomed. We're glad you were well informed on all of the features and options that were available to you, and were so well accommodated over all! We appreciate your business, and hope you're enjoying your new car. Regards, Toyota of Grand Rapids
Great service Bruce Diamond was very professional and courteous when assisting me with my appt at the service department recently
Business response:
Thanks for the 5-star rating, Kristy! We're happy to hear that you had such a pleasant experience, and that Bruce was so helpful and accommodating. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Al Luke. This is my 3rd Toyota that I have brought from Toyota of GR. Al Luke is amazing and so helpful in this process. Chris Hammond in service has always taken great care of my cars.
Business response:
Thanks for the 5-star rating! We're glad to hear that Chris and Al continue to make you feel so well accommodated. We appreciate your business and hope you're enjoying your new car! Regards, Toyota of Grand Rapids
Service review Bruce Diamond is an EXCELLENT service tech! and one of my fav's. He consistently shows care and concern about the product and me as a customer. He is pro-active and making sure that not only the service needs for the vehicle are met, but shows respect for me as a customer and never dumbs it down and makes me of "what's next". I'm always so happy to see the tech team and they make me feel welcome regardless of whoever is taking care to my car. I feel like Norm from Cheers whenever I walk in; most of the long ti... read more
Business response:
Thanks for taking the time to share your feedback, Sandra! We're so glad to hear that Bruce continues to make you feel so well accommodated, and instills such confidence in the work that is performed on your vehicle each time you bring it in. It's wonderful to know that you're kept well informed and receive proactive advice throughout each service visit! We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
very helpful and friendly I had a great experience at Toyota as always. Bruce Diamond was very helpful and friendly....I needed my headlight replaced and tires rotated/balanced. Thanks Bruce!
Business response:
Thanks for taking the time to share your feedback, Todd! We're happy to hear that Bruce was so helpful and accommodating, and made sure your repairs were taken care of efficiently. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Great service. This is my 3rd Toyota that I have purchased from Al Luke. I wouldn't own anything else.
Business response:
Thanks for the 5-star rating, Elena! We're happy to hear that Al continues to be so helpful and accommodating, and was able to make sure you had another excellent car buying experience. We hope to see you again when your car is ready for service! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.