This profile has been claimed by the business owner or representative.
Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Review I took my car into labor looked at. Service called me with items to be rapaired. I decided to look at used vehicles and ended with a new car lease. Thanks for making the process so easy . Top 100, the browser is not working well
Business response:
So happy to hear that the process was an easy one for you! Thank you again for your business here at Toyota of Grand Rapids, see you soon!
Excellent, as usual Vern Hall was my service rep this time, and he listened to my concerns, passed them along to the mechanics, and together they fixed the problem.
Business response:
Laurie, thank you for the perfect review. We love hearing the positive comments about our staff! Regards, Toyota of Grand Rapids.
My experience at Toyota Scion of Grand Rapids I own a 2015 Toyota Rav 4. I'm approaching my 5000 miles so decided to just show up for an oil change. I wasn't sure if I should make an appointment but this was going to be a great test to see how responsive the service department would be. It was very busy at the time but they had me pull in; they told me it would be about 30 minutes and they would have the car back to me; they did a 35 point inspection, 4 tire rotation and check my oil, filled all my fluids and my car all in 2... read more
Business response:
Thank you for the five star review! We are pleased to hear that we met your expectations here at Toyota of Grand Rapids. I will be sure to let our staff know how much of an impact they made on your experience.
Another positive experience!! I just hit 427,000 miles on my 2001 Toyota Sequioa! I credit not only Toyota motor corporation but also Toyota of Grand Rapids service department.... Ben Dekruyter has been my service advisor for most of my service appoints and has a excellent job! You can always count on them to do the job right the first time.
Business response:
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Ben Dekruyter that he made an impact during your servicing. Regards, Toyota of Grand Rapids.
great service Brad Demott was my service writer this time around and he is every bit as capable as the others I have had. My car was serviced right on time and completed in a timely fashion so I was back on the road quickly. Grand Rapids Toyota is the place to shop for a car and then keep it running top notch
Business response:
Thank you for taking the time to review your experience with us. We will let Brad DeMott know that you were pleased with his service. We hope to welcome you back again soon!
Above and beyond service ALWAYS ~~ superior service, with a smile, and easy on the wallet! Ben DeKruyter is "the BEST". Always has been and always will be. Bruce stepped in to help also, on a very busy day at the service arena. Thanks guys.
Business response:
We are glad to hear that our staff is working together to make sure you are receiving exceptional service! We will be sure to let Ben know that you appreciate working with him. Thanks again!
Love My Lease/Toyota Corolla S Thank You, Thank You, Casey Saad .from the moment I walked into the dealership until I picked up my car. Casey was awesome. He made me feel at ease and he was very patient. It has been a quite some time since I have had a vehicle let alone brand spanking new, He just zoned in on my needs & he even picked out the perfect color :). So if you are thinking about leasing especially a Toyota go see Casey Saad @ Toyota Scion of Grand Rapids, Plus the popcorn is great
Business response:
Bridget, Thank you for taking the time to give us your feedback about your visit here with Casey Saad. Were glad that he found the perfect color for you! We appreciate any referrals you send our way. Regards, Toyota of Grand Rapids.
Great Experience Tony Nguyen is a very good salesman, He made sure that we enjoyed our time. He is very funny. Purchase transaction went very smooth even though I did not have the title of my car with me.
Business response:
It brings us a lot of pride and joy to hear that you are satisfied with your experience here at Toyota of Grand Rapids with Tony Nguyen. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next visit!
Service I have always had my car serviced at Toyota Scion of Grand Rapids. I deal with Ben DeKruyter in the service department. Ben always goes the extra mile in taking time to answer any concerns or questions that I have. I have never been disappointed in any of my service.
Business response:
Thank you for the kind words about Ben DeKruyter! We are glad to hear that you are continuously pleased with your service here at Toyota of Grand Rapids. We look forward to servicing your vehicle in the future!
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.