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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great service experience This visit was a routine service appointment - oil change and tire rotation. During the 21 point vehicle inspection they found that a critter had been storing seed in my cabin air filter. They brought it to my attention and cleaned the filter at no charge, since it had been replaced at the last service visit and was still in good condition. everyone that I have dealt with in the service department over the nearly 10 years that I have owned my Prius has been completely professional and friendly.
Business response:
Thanks for the wonderful feedback! We're so glad you have been so satisfied with your experiences with our service team, and that they take great care of your vehicle. Its great to hear that they were able to proactively take care of the situation with your cabin filter! We appreciate your business and hope to be able to continue servicing your vehicles in the future. Regards, Toyota of Grand Rapids
Toyota Prius This is the first Toyota I have bought.I bought a new Prius and have been very happy with the vehicle. I Had a good experience with the sales person and the dealer ship was very accommodating. I have not had it in yet for servicing but the service area was very clean and modern. Jermey Julian did a very good job in helping us select a vehicle and how to operate it.
Business response:
Thanks for taking the time to share your experience, tk! We're pleased to hear that you had such a pleasant car buying experience, and that Jeremy was so helpful and informative throughout the process of purchasing your vehicle and getting acquainted with its features. We appreciate your business, and look forward to seeing you again when your vehicle is ready for service! Regards, Toyota of Grand Rapids
Professional experience with Ben DeKruyter Brought my Camry in to GR Toyota recently for an oil change. Very impressed with the professionalism of Ben DeKruyter. Enjoyed the experience and working with Ben - top notch service and attitude. A+ Ben. Thank you.
Business response:
Thank you for the feedback, Jon! We're pleased to hear that Ben made you feel well accommodated and ease during your service experience. We appreciate your business and hope to work with you again for your future service needs! Regards, Toyota of Grand Rapids
Service Department Great service in a timely manner. Nice waiting area with coffee and a quiet place to get some work done. Ron always take good care of me and my car.
Business response:
It's wonderful to know that you continue to have such pleasant service experiences, Jim! We're glad to hear that Ron takes such great care of your car, and that you feel comfortable and well accommodated in our customer lounge. We appreciate your business and look forward to assisting you again in the future! Regards, Toyota of Grand Rapids
Thorough eplanation of service options Bruce Diamond offered corrective options and thoroughly explained the cause and effect reason for my car's maintenance issue. I appreciate his approach and the entire experience. - Marty Z
Business response:
Thanks for the 5-star rating, Marty! We're glad Bruce was so thorough and helpful with your situation, and made sure you were well informed on the issues you were having with your vehicle. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Great Service! Ben is always a pleasure to work with when my Toyota needs service. Honest and straight forward advice I can count on!
Business response:
Thanks for the 5-star rating, Kevin! It's wonderful to hear that Ben provided you with yet another excellent service experience, and made sure you were well accommodated throughout. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
great service and no pressure Vern Hall was service advisor and very good to work with.
Business response:
Thanks for the 5-star rating, Paul! It's wonderful to hear that Vern was so helpful and made sure that your service experience was so pleasant. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Great Service at Toyota Scion It was my first time at Toyota Scion. Was able to get my daughter's used Toyota Rav4 in within 12 hours! They identified the problem that another shop had been unable to fix for us. Ron Jones kept us up to date on repairs, pick up, etc... in a friendly, timely manner. Couldn't ask for more.
Business response:
Thanks for the great feedback, Happy Mom! It's wonderful to know that Ron was able to take care of the issue you were having and got your daughter's car back to her quickly. We're so pleased to hear that your experience was so pleasant and accommodating! We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Great customer service Ben Dekruyter provided fantastic customer service while my car was being serviced. He allowed me to take his car while my car was being worked on to help me out in a pinch. He is a true servant.
Business response:
It's wonderful to hear that you were so well accommodated during your service visit, Darquez! We're glad that Ben was so helpful, and made sure that you had a loner vehicle so that your service experience was as convenient as possible. We appreciate your business and look forward to assisting you again in the future! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.