This profile has been claimed by the business owner or representative.
Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Buying new Tacoma Thank you Paul Gruber for taking the time to explain the different 2016 Tacoma models to me and also the $9.95 oil changes where you can bring your own oil. Thank you again,Gary Waskiewicz
Business response:
Thanks for the great rating, Gary! We're happy to hear that Paul was so helpful and informative to you during your latest visit to our dealership! We hope to see you again soon. Regards, Toyota of Grand Rapids
Great service Ron Jones was very helpful and responsive to my issues. He kept me well informed of what was going on with my repairs. My dealings with all of the service representatives over the past 23 years have been positive.
Business response:
Thanks for sharing your experience, Paul! We're happy to hear that Ron has extended such great service to you, and was able to make sure that you continue to have fantastic experiences with us! It's wonderful to know that he kept you well informed and accommodated. We appreciate your loyalty over the years, and look forward to seeing you again for your next service visit. Regards, Toyota of Grand Rapids
Toyota on 28th After noticing a disturbing rattle in the undercarriage of our 2007 Yaris, I made an appointment and brought it in for service. Ron Wood assisted me explaining that the mangled piece of metal which looked like some sort of highway lizard clinging to its mother was actually the heat shield, a vital part of safety protection to deflect heat away from potentially combustible parts like the gas tank. It could even be repaired not replaced. I found the waiting room very comfortable, the atmosphere inviting and the ... read more
Business response:
Thanks for the great feedback, Gretchen! It's wonderful to hear that Ron was able to make your service experience so pleasant. We're glad that he took the time to explain exactly what was happening with your vehicle, and what he could do to fix it while staying budget friendly. We appreciate your business, and hope to see you again for your next vehicle service! Regards, Toyota of Grand Rapids
Great service. Bruce Diamond was my service advisor. He was very friendly and professional. I have always had my car serviced at Grand Rapids Toyota. I know I can trust them so when they tell me something needs fixing, I know that they are being honest.
Business response:
Thanks for the great rating! It's wonderful to hear that Bruce has ensured that you continue to have excellent experiences with us. We're so glad we have been able to establish trust in our quality of work, and we appreciate your continued business. We look forward to seeing you again for your next service visit! Regards, Toyota of Grand Rapids
Warranty work I came in for warranty work for a switch on my steering column and Toyota changed the protocol for the repair so I will have to go back, but Ben Dekruyter was very apologetic for the confusion, I really appreciated his kind caring manner.
Business response:
Hello PJD! Thank you for taking the time to share your experience. It's great to hear that despite the inconvenience to you, Ben was able to turn your experience around and ensure that the process was as pleasant as possible for you. We truly appreciate your feedback, and if you need any further assistance, please let us know! Toyota of Grand Rapids
Great Service Department! I currently have 3 Toyota's. I recently had my 2011 Camry serviced to replace the CV Boot. The service department is clean and professional. In the past I felt like they do the hard-sell to get you to replace everything to make your car perfect. However, my recent service visit went very smoothly. I got my CV Boot replaced and was on my way in about 90 minutes - and it was covered under my Certified Pre-Owned warranty! If you need service, call Toyota of Grand Rapids and ask for Ron Jones!
Business response:
Thanks for taking the time to share your feedback, CB! We're happy to hear that Ron was able to ensure that your latest service visit went so smoothly, and that your car was taken care of quickly and efficiently. We appreciate the recommendation, and hope to see you again soon! Regards, Toyota of Grand Rapids
Service Department Bruce Diamond in the service department is so helpful. He explains what will be done with each service appointment. This week it was the 30,000 mile one. The service was done quickly. The waiting area was pleasant and all of the staff were courteous and caring. I would give them a 110% satisfaction rating and recommend Bruce to anyone needing service for their Toyota.
Business response:
Thanks for the great feedback, Sally! We're so pleased to hear that Bruce has continuously extended such quality care to you, and that you always feel like your car is in great hands with us. We're glad you enjoy the customer lounge, too! We look forward to seeing you again for your next service visit. Regards, Toyota of Grand Rapids
Excellent Service I would recommend Toyota of Grand Rapids over any other dealership in town based on the service department alone. Ben Dekruyter remembers me each time I come in, and gives my advice, without pressure, on what I need to do to keep my 4Runner running smoothly. I will most likely start my shopping here when it comes time to upgrade to a newer model vehicle. Thanks, Ben!
Business response:
We're happy to hear that you have had such great service experiences with Ben, Nate! It's wonderful to know that he makes sure you are well informed on the status of your car, and that he gives you great feedback on how to keep it in top shape. We appreciate your recommendation, and look forward to working with you again soon! Regards, Toyota of Grand Rapids
Service Appointment and Joe Vandyke Appointment was quick.The light was reset and a reason was found. Joe got me in and out quickly.
Business response:
Hello Darcy! It's great to hear that Joe was able to make sure that your car service was quick and efficient, so you could get back to your day. We appreciate the 5-star rating, and hope to see you again for your next service visit! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.