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Toyota of Grand Rapids

4.9

About this business

At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more

Location details

2555 28th St SE, Grand Rapids, MI, 49546, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
4.96,765 reviews
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Ron's profile image
8 years ago

Great Place, Lowest Prices Was well taken care of by Al Luke from Toyota of Grand Rapids. Very professional and always great deals.. 

Business response:

Hello Ron! It's fantastic to hear that Al took great care of you during your latest visit to our dealership, and we're so glad he was able to pass on some great deals to you. We hope to see you again soon! Regards, Toyota of Grand Rapids 

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Highlander owner 
8 years ago

Best place ever! Best place ever, they continue to treat us like family and we feel like they are family to us!! 

Business response:

We're so glad to hear that you feel so welcomed and at ease at our dealership, Highlander owner! We appreciate your loyalty, and look forward to seeing you again for your future automotive needs. Regards, Toyota of Grand Rapids 

gerald green's profile image
gerald green 
8 years ago

very clean I would like thank Ron Jones for helping me on Tuesday in getting my car recall fix. And letting me know how I could in prove my gas mileage with a repair on my car, thanks a lot Ron . 

Business response:

Hello Gerald! Thanks for your great rating. It's wonderful to hear that Ron was so helpful during your latest service visit, and that he was able to pass along useful information to ensure that your vehicle continues to run well. We hope to see you again for your next service visit! Regards, Toyota of Grand Rapids 

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Happy Customer 
8 years ago

Service on my Toyota Sienna Van - Great Job Bruce! Bruce Diamond did a top notch job. He was excellent to work with during this porcess. He was courtesy and friendly to my wife and even allowed her to borrow his car during the work thta was being done on our van. He went out his way to service us. I owuld recommend this dealership for anyone who needs to work done to their vehicle. Excellent job Bruce! Thank You. 

Business response:

Hello Happy Customer! We're ALSO happy to hear that you were so well accommodated during your latest service visit! It's great to know that Bruce went above and beyond to make sure that you received nothing short of excellent service, and that your car was returned to you in great shape. We appreciate your recommendation and hope to see you again for your next service visit! Regards, Toyota of Grand Rapids 

J. Hurley's profile image
J. Hurley 
8 years ago

Great service as usual from Ben DeKruyter Ben is always very knowledgeable and helpful when I come in for service. I never feel like I'm being taken advantage of because I know absolutely nothing about cars. 

Business response:

Hello J. Hurley! Thanks for leaving your great rating. We are so glad to hear that Ben has taken great care of you and your vehicle, and that he always makes you feel at ease. We look forward to seeing you for your next service visit! Regards, Toyota of Grand Rapids 

R.stranger's profile image
R.stranger 
8 years ago

Great Service! Can't say enough Ben Dekruyter for taking care of us this time of year! You and your team did a great job! Thank you! 

Business response:

We're so glad you had a great experience with Ben and our service center, R.stranger! We hope to see you again for your next service visit. Regards, Toyota of Grand Rapids 

empty nester's profile image
empty nester 
8 years ago

quality product I bought a new Toyota Sienna from Al Luke in December of 2002. Thirteen years and 449,500 miles later I retired the Sienna and bought another Toyota from Al. He remembered who I was and both experiences were easy. The quality the Sienna cannot be overstated. The only repair it ever needed, other than tires , oil and brakes, was an alternator. It still has the original spark plugs, exhaust, etc. 

Business response:

Hello empty nester! We're so glad to hear that you've had such a great history with your Sienna, and that Al was able to help you find a great quality replacement for it once you were ready for a newer one. It's wonderful to know that you continue to have excellent experiences at our dealership, and we hope to see you again soon. Regards, Toyota of Grand Rapids 

LikeToyota's profile image
LikeToyota 
8 years ago

Jeremy Julian Jeremy, our salesperson, did an excellent job giving us all the details, warranties, test drive, etc for the Rav4. He sold us on the car, along with national rating reviews we had studied. The "average" rating on the "Buying process" was not a reflection on Jeremy, as far as we knew about staffing, etc at the dealership . Jeremey had all our paperwork, etc set to go between 11 AM and 12:30 PM. He could not get us to one of the finance agents, stating there were only two on staff that day. The Finance staff also... read more

Sudhish's profile image
Sudhish 
8 years ago

Bruce Diamond Bruce Diamond was very helpful and informative. I went to the dealer for service on factory recall. Bruce took personal interest to identify other problems and helped me to take appropriate action to address them. 

Business response:

Thanks for your feedback, Sudhish! It's great to hear that Bruce was so attentive to your automotive needs, and that he provided you with the information and service that was necessary to take care of everything. We hope to see you again in the future! Regards, Toyota of Grand Rapids 

Frequently asked questions about Toyota of Grand Rapids

How is Toyota of Grand Rapids rated?

Toyota of Grand Rapids has a 4.9 star rating with 6,765 reviews. 

When is Toyota of Grand Rapids open?

Toyota of Grand Rapids is open now. It will close at 8:00 p.m.