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Toyota of Grand Rapids

4.9

About this business

At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more

Location details

2555 28th St SE, Grand Rapids, MI, 49546, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
4.96,765 reviews
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xx's profile image
8 years ago

Small Window Job Fast, had a window get loose off the track on a RAV4. Fixed and gone in an hour. 

Business response:

Thanks for sharing your experience with us, xx. We're happy to hear that the service team was able to get the window of you RAV4 back in working order quickly and easily. We hope to see you again for your next service visit! Regards, Toyota of Grand Rapids 

Dave's profile image
8 years ago

Easy Fast No Hassle Oil Change. Friendly, professional, and fast service. In and out no hassles. Ben didn't try to sell anything more than the service I had scheduled. I scheduled an oil change and inspection on line. Simple and Easy. I was in and out within an hour. 

Business response:

We're happy to hear that Ben made your recent service experience so quick and easy, Dave! We look forward to seeing you again soon. Regards, Toyota of Grand Rapids 

Bob Hughes's profile image
Bob Hughes 
8 years ago

Recall Service Bruce Diamond, (Service), set up my appointment, took care of my car at appointment, explained what was done, and followed up with an email. The personal involvement cannot be measured. Thanks, Bob. 

Business response:

We strive to be thorough in how we take care of our customers, and it's wonderful to hear that Bruce extended such a great level of customer care to you, Bob! We look forward to seeing you again on your next service visit. Regards, Toyota of Grand Rapids 

Rick Schuknecht's profile image
Rick Schuknecht 
8 years ago

Service at Grand Rapids Toyota I have lived all across these United States during a 28 year career in the Navy and now a 20 year second career and I've owned over 17 new vehicles in these past 45 years...Toyota (8), Mazda (2), Ford (3), Chrysler/Dodge/Jeep (Dodge (2) and Chevy/Buick(2). I have religiously maintained these vehicles through the appropriate dealerships over these years. I have found that Grand Rapids Toyota/Scion, and Ben DeKruyter in particular, to be the best maintenance shop and service representative that I... read more

Business response:

Thanks for such a wonderful review, Rick. We're so glad to hear that Ben has offered you top notch service each time you bring your vehicle in, and that you always feel like you're in great hands. We appreciate your recommendation, and look forward to seeing you again soon. Regards, Toyota of Grand Rapids 

Mlm's profile image
8 years ago

Love our Toyotas, all purchased at Toyota Scion!!! We purchased our first Toyota in 2003. The quality, comfortable ride, reliability, is unmatched by any of our previous vehicles. Since we were so satisfied with the firstToyota, we have since purchased two more:). Their service department is top notch, but we have only had to return for the usual maintence. Over the years most of the people in the service department have waited on us, but Ben DeKruyter always addresses us by name. 

irish sports fan's profile image
irish sports fan 
8 years ago

Thank You Ben Dekruyter Thank you Ben for your outstanding customer service as always. I appreciate you being accommodating to my schedule and trying to get me for the early, early appointments which I appreciate. I am also appreciative of you looking out for my vehicle and providing me with information on what i should have done for my 30K, 60K, mileage check ups. The facility is great and I hope you continue to provide wireless service to customers as that is the main thing that allows me to have my car serviced there as I... read more

Gerald R's profile image
Gerald R 
8 years ago

Totota of Grand Rapids Service In the past year I have been in the dealership several times. My service advisor Ron Jones has been very professional and courteous and provided me with exceptional service. 

Business response:

We appreciate your wonderful review, Gerald. It's great to hear that Ron has provided you with exceptional service each time you have visited our dealership. Thank you for entrusting us to continue to service your vehicle! We'll see you soon for your next service visit. Regards, Toyota of Grand Rapids 

Corolla lover's profile image
Corolla lover 
8 years ago

Hard working service department Very nice and friendly service staff including Ben Dekruyter. They squeezed me in for their $10 oil change so my car could run great while on vacation. Love the price and the service! 

Business response:

Thanks for the great review, Corolla Lover! We are glad to hear that Ben provided you with great service, and it's wonderful to know that he was able to be so accommodating. We hope to see you again for your vehicle's next service visit! Regards, Toyota of Grand Rapids 

skip's profile image
8 years ago

great service I recently had my 2014 Toyota camry service Toyota Scion of Grand Rapids. I thoroughly enjoy working with Ben Dekruyter when I need service on my vehicle. Ben is always friendly, efficient and explains completely what service is being completed on my vehicle. Contact Ben if you need to schedule service on your vehicle, you won't be disappointed working with Ben. 

Business response:

Thanks for the great review, Skip! We loved hearing about the great work that our service team provides, and we're glad that you feel well taken care of by Ben. We appreciate your recommendation, and look forward to seeing you on your next service visit! Regards, Toyota of Grand Rapids 

Frequently asked questions about Toyota of Grand Rapids

How is Toyota of Grand Rapids rated?

Toyota of Grand Rapids has a 4.9 star rating with 6,765 reviews. 

When is Toyota of Grand Rapids open?

Toyota of Grand Rapids is open now. It will close at 8:00 p.m.