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Toyota of Grand Rapids

4.9

About this business

At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more

Location details

2555 28th St SE, Grand Rapids, MI, 49546, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
4.96,765 reviews
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Tom's profile image
8 years ago

Great Service Had 110,000 service done on my 2008 Sequoia. Vern Hall and the service technician did a great job of completeing the necessary service items in a courteous and timely manner. No hidden extras, what was recommended was all that was needed. 

Business response:

It's great to hear that Vern extended such great customer care to you during your recent service visit, Tom! We're glad you felt like your car was in good hands. We hope to see you again in the future. Regards, Toyota of Grand Rapids 

Ron C's profile image
8 years ago

service Ron Jones did great. My odometer indicated "maintenance required". Actually, he reviewed the status of everything on the car and found that only the brakes were scheduled for complete inspection for wear, etc, which resulted in no needed replacements. I had left a coupon for service work in the car, but he said it was not necessary and just gave me 10% off the bill. The popcorn and coffee are always appreciated also. Thanks, Ron C. 

Business response:

Hello Ron! Thanks for the great feedback. We're so glad to hear that Ron was so attentive to your car's needs, and made sure that your car received the exact service that was needed to keep it in great shape. We're also glad you enjoy the accommodations in our customer lounge! We hope to see you again in the future. Regards, Toyota of Grand Rapids 

Jane's profile image
8 years ago

Great service. Ron Jones did an excellent job addressing my cars repair needs. 

Linda Pro's profile image
Linda Pro 
8 years ago

Great service, manager Bruce Diamond top notch Bruce Diamond always makes the visit exceptional! Clean waiting area, excellent care, service and attention! 

steenland's profile image
steenland 
8 years ago

Vern Hall Nice facility and friendly service department. Facility is clean and family friendly. Customer service is fast and helpful 

Business response:

We're glad to hear that recent experience at our dealership was so pleasant, and that you received such great service, Vern. We look forward to your next visit! Regards, Toyota of Grand Rapids 

Joanieb's profile image
Joanieb 
8 years ago

Service Ron Jones did an excellent job, I had great service. 

Business response:

We're happy to hear that you had a great service visit, Joanieb. We hope to see you again soon! Regards, Toyota of Grand Rapids 

Sharon Terpstra's profile image
Sharon Terpstra 
8 years ago

Great Attentiveness From Sales Tec-Al Luke My purchase of my Toyota was based on feedback i got from Al Luke who I orginally leased from. He made my decision a great experience helping me find answers to the concerns I had in moving on to a new car or keeping my leased car. I laid out my criteria and pros and cons and he didnt tell me what to do but led me to a decision that was right for me. I came into it very nervous and clueless to what i would do but left knowing i did all the rights things for my budget and lifestyle. ... read more

Business response:

Thanks for sharing your great feedback with us, Sharon. It's wonderful to hear that Al was so helpful to you throughout the process of sorting out the lease on your vehicle, and making sure that you had all of the facts and details that you needed to make an informed decision that was right for you. We hope to see you again in the future! Regards, Toyota of Grand Rapids 

CJ's profile image
8 years ago

Effective, Efficient, Friendly Service. Ron Jones continues to be an efficient, effective, and friendly serviceman. I am happy to see that this dealer has the same folks working for them in the service department. That says a lot about a company in a high turnover industry. The friendly and humorous man in the service shop helped me out expediently with my fob batteries and made it a very pleasant experience. Additionally, Tim Davis, whom sold me my car a few years ago, continues to shine as a salesman. His consistent and si... read more

Business response:

We're glad to hear that you continue to have great experiences at our dealership, CJ. It's wonderful to know that Ron has always extended quality care to you, and that Tim has continued to make you feel welcomed at Toyota Scion of Grand Rapids. We appreciate your loyalty, and we look forward to seeing you again soon! Regards, Toyota Scion of Grand Rapids 

Jim B's profile image
8 years ago

Great service Ben Dekruyter did a marvelous job of completing our Highlander 15,000 mile check-up in a timely and efficient manner. The overall rating above is 5 star, but would only register as 4 star. Ben is a knowledgable and dedicated service rep giving us great service over the past five years 

Business response:

It's wonderful to hear that Ben has extended such great service to you over the years, Jim. We appreciate your loyalty and look forward to seeing you on your next service visit. Regards, Toyota of Grand Rapids 

Frequently asked questions about Toyota of Grand Rapids

How is Toyota of Grand Rapids rated?

Toyota of Grand Rapids has a 4.9 star rating with 6,765 reviews. 

When is Toyota of Grand Rapids open?

Toyota of Grand Rapids is open now. It will close at 8:00 p.m.