This profile has been claimed by the business owner or representative.
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 8:00 p.m. | |
Tue | 9:00 a.m. to 8:00 p.m. | |
Wed | 9:00 a.m. to 8:00 p.m. | |
Thu | 9:00 a.m. to 8:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | 9:00 a.m. to 4:00 p.m. | |
Sun | Closed |
service and repair Bruce diamond was most helpful with my visit for repair and service. He was efficient and professional in his manner.
Had great customer service from Vern Hall ! Just had an oil change on my 2011 Prius and want to compliment Vern Hall for the customer service I received. He answered any and all of the questions I had about my Prius and did so in a complete and courteous manner...something you don't find all the time!! I will request him again!
Highly recommend service Highly recommend service and highly recommend and appreciate Vern Hall as an advisor. Helpful and straightforward.
Wonderful experience shopping and purchasing It was a great friendly atmosphere while shopping and purchasing my Prius C with the help of salesman Trey Yarborough. He was very patient and took the time to listen and understand what I wanted! I look forward to the excellent service I will receive from the entire facility and people I interact with from Toyota of Grand Rapids during the life of my vehicle.
Business response:
We're happy to hear that you had such a fantastic car buying experience, Jeff! It's wonderful to know that Trey was so patient and accommodating throughout the process of selecting your Prius, and we're glad you left feeling like you received nothing short of top notch service. We look forward to working with you again soon! Regards, Toyota of Grand Rapids
Great Customer Service and a Service Job Well Done I had a great experience in the service department for my ToyotaCare. Chris Hammond and his team were phenomenal, with dedication to quality service on my Corolla and respect for my time.
Business response:
Hello Carrie! We're so glad that your service experience was so great, and that Chris made sure you were well accommodated. It's great to hear that your car was in and out for service quickly! We hope to see you again soon. Regards, Toyota of Grand Rapids
Buying experience Paul Gruber helped me enjoy the car buying experience. I try to keep my cars looking nice and running well for many years so it's not very often that I purchase them. It's also not a process that I look forward to. It can be stressful, but Paul helped to take the stress out of it and I actually enjoyed the process. I love my new Rav4 and hope to enjoy it for years to come.
Business response:
Thanks for taking the time to leave your feedback, Erica! We're glad to hear that Paul was able to be so helpful and accommodating to you throughout your car buying experience, and that he could help make it exactly what it should be: Stress-free and enjoyable! We're glad you felt at ease throughout the process, and we hope you're enjoying your new RAV4. Please let us know if we can assist you any further! Regards, Toyota of Grand Rapids
Great Experience at Toyota of Grand Rapids Just bought a '15 Toyota Avalon from Toyota of Grand Rapids. My sales rep, Tara Helmer, was very helpful. She was very knowledgable about Toyota vehicles, did not try to pressure me into a vehicle I did not want, and gave me a great orientation of my new Avalon. I know I received a great deal and when you throw in the free extended powertrain warranty and lifetime $9.99 full synthetic oil changes I know where I will be going for all my service. Very happy with my overall experience ... read more
Business response:
Thanks for the great feedback, Mark! We're happy to hear that Tara was able to be so helpful and informative throughout your recent car buying experience. It's wonderful to know that her knowledge and expertise were so instrumental in making your visit to our dealership great. We hope you're enjoying your new Avalon, and we look forward to seeing you again soon! Regards, Toyota of Grand Rapids
General Maintenance on Camry Ben Dekruyter has been a rock of this establishment. I see him every time I go in for scheduled service. Whether he assists me or not I always notice him assisting others in a very professional manner. Everyone else I have come in contact with has also been extremely professional. Very happy with my 09 Camry and the service provided any time I go in. Thanks to everyone at Toyota Scion of Grand Rapids for your professionalism in dealing with the clients!
Business response:
Hello tattem! Thanks for the wonderful feedback. It's so great to hear that Ben has delivered fantastic service to you, and that you always feel well accommodated each time you visit our dealership. We're glad that you continue to be so satisfied with the service you receive, and we appreciate your continued business! We look forward to the next opportunity to work with you. Regards, Toyota of Grand Rapids
Fabulous Service from Ben Dekruyter My car was difficult to start so I drove directly to the service department. Although I had no appointment, Ben Dekruyter greeted me by name, arranged to get my car checked, change the oil, and rotate the tires. I was on my way within an hour. He had them check everything, and although nothing was wrong, Ben gave me his card with a direct number to call if I had anymore trouble. The service was professional, friendly, caring and competent. I left very happy, with complete confidence in the... read more
Business response:
Hello Penny! We're so thrilled to hear that Ben was able to take care of your unplanned service visit so quickly! It's great to know that he got your car in for an inspection, serviced, and back to you in a timely manner, and that you were so well accommodated. We hope to see you again for your next service visit! Regards, Toyota of Grand Rapids
Toyota of Grand Rapids has a 4.9 star rating with 6,765 reviews.
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.