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Toyota of Grand Rapids

4.6

About this business

Location details

2555 28th St SE, Grand Rapids, MI, 49546, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 4:00 p.m.
SunClosed
4.68,356 reviews
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Beth's profile image
Beth 
10 years ago

Great customer service I recently purchased a used Toyota. I've never had a Toyota before this time, so I didn't know what to expect. I brought the car into the dealership here for the first tune-up. I was treated very well. I am handicapped. Blaine Bbensyl personally opened the door for me. There were a few other things which he recommended and I had Toyota do some of the additional repairs that he had recommended. When it was time to leave, they pulled the car right up close to me so I could easily get in my car. Very happ... read more

Brian Skipp's profile image
Brian Skipp 
10 years ago

Great Sales personal i would like to thank Trey Yarborough for helping me with my new purchase of a 2016 Corolla. Trey did a wonderful job. 

Business response:

Hi Brian, congratulations on your new Corolla. Trey is a great asset to our team and will be happy to hear about your positive experience. Have fun in your new car! Sincerely, Toyota of Grand Rapids 

Sandy m's profile image
Sandy m 
10 years ago

Great service Great service. In and out quickly for a scheduled oil change. Ben Dekruyter was professional, helpful and friendly as always, 

Connie's profile image
Connie 
10 years ago

Great Service Department Ben DeKruyter always does a great job keeping me informed of any maintenance needed on my Highlander. Service is always done quickly. We've been customers for 18 years and he is one of the reasons we keep coming back. 

Jan's profile image
Jan 
10 years ago

Great Service! It's always a pleasure getting my car serviced at this dealership. This time, Vern Hall was efficient and helpful in getting the work done and getting me on my way. The facilities are clean and comfortable. I waited for my car and was able to find a quiet place to do some work. 

Dave W.'s profile image
Dave W. 
10 years ago

great service I noticed on my way to work Monday morning that one of my headlights was out. No time to schedule an appointment, and the only time I could get the car to the shop was just before close Monday night. Needed quick attention as I was leaving Tuesday for a meeting on the other side of the state, with most of the drive time, both to and from, in the dark. Apologies for dropping in unannounced, but big thanks to Ron Jones who squeezed me in, replaced the headlight (and a couple of other bulbs that were also out). We... read more

Sylvia B.'s profile image
Sylvia B. 
10 years ago

Needed new headlight When I came in to have a headlight replaced, Ben Dekruyter was courteous, friendly, thorough and professional. He answered my questions and gave me an approximate time when the job would be finished. It was finished right on schedule. 

Business response:

Hello Sylvia, thank you for your feedback. We are pleased to hear that you had such a positive experience with Ben. We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, Toyota of Grand Rapids 

John T's profile image
John T 
10 years ago

Thanks! Thanks for service. Blaine Bensyl did a great job of getting my Camary in for service and out! 

Business response:

Hi John, We are so pleased to hear about your quick and effective service. It is nice to know that Blaine took such great care of you. We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, Toyota of Grand Rapids 

Yvonne's profile image
Yvonne 
10 years ago

Service I was pleased with the service I received from the speedy appointment that was made when I called in; to Bruce Diamond explaining the results they found. He was courteous and took time to fully answer my questions. 

Business response:

Hello Yvonne, thank you for sharing this kind review with us. Bruce will be happy to hear of your satisfaction. We look forward to the next opportunity to serve your automotive needs. Sincerely, Toyota of Grand Rapids 

Frequently asked questions about Toyota of Grand Rapids

How is Toyota of Grand Rapids rated?

Toyota of Grand Rapids has a 4.6 star rating with 8,356 reviews. 

When is Toyota of Grand Rapids open?

Toyota of Grand Rapids is open now. It will close at 8:00 p.m.