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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Car Service I was very pleased to have had my car serviced at Toyota of Grand Rapids because I was provided excellent customer service. Mr. Blaine Bensyl, the Customer Service Representative, went above and beyond. How so? Well, he showed me the parts that came out of the car that had been replaced and explained what was wrong with the parts. Moreover, I had ordered extra parts for the car (extra rugs) which he did not just hand over to me. He made sure that he placed them in the designated area of the car. All I had to do w... read more
Business response:
Hello Dre, thank you for sharing this review with us. Blaine and the rest of our service team are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated his attention to detail. We look forward to seeing you again when your car is ready for its next service. Sincerely, Toyota of Grand Rapids
Personal Touch GR Toyota Service Center: Personalized service, getting a honest answer and giving an extra effort to make their customers comfortable with their services. Ben Dekruyter has always given me that personal attention, offered advice and gave me honest answers to all my automobile needs. If you want this personal service and dedication to treating the customer right, make sure you ask for Ben.
Great customer care. This was the second car we have purchased from Toyota of Grand Rapids and the service continues to be superior. We had Darren Harold as our salesman and he was wonderful. Non pushy but very knowledgable with answering our questions. He also figured out the best route for us to purchase a car. Buy vs lease. We really appreciated his effectiveness in making sure that everything was ready and waiting for us. Our Toyotas usually last us many, many years but if we need another I know where I am going. Thanks ... read more
Service Department - service rep Ben Dekruyter Ben was professional and nice (an added bonus). My time spent at Toyota was less than planned so I was pleased.
Business response:
Hi Trena, We are glad to hear Ben provided you with great service. He is a great asset to our team and will be happy to hear about your positive experience .We look forward to seeing you again when your vehicle is ready for its next service. Sincerely, Toyota of Grand Rapids
Always outstanding service I brought my Son's Toyota Venza in for repair and Ben was my service man. He continues to give me outstanding service every time I go there. Chris also gives me outstanding service. They have gone out of their way to make my experience there exceptional. I live in South Haven and there are other Toyota dealers that are closer to me however I choose to go to Toyota of Grand Rapids because of the excellent service from Ben and Chris. My son agree's and he has stated that he wants to bring his Toyota ... read more
Business response:
Hello Bneta Davido, thank you for your glowing review. We are so proud that Ben and Chris continue to offer you exceptional service. Thank you for recommending us to your son. If we can assist you in any way in the future, please do not hesitate to contact us. Sincerely, Toyota of Grand Rapids
Very good overall experience Bought a new car in October 2015 - staff was accommodating of busy schedule on our end and straightforward in price negotiations. Darren Harrold kept in great contact and was very responsive to all inquiries. My only complaint was too many "follow-up" calls by other sales staff after my initial inquiry - no need to call every day to see if I remain interested. But overall the experience was very good and I'd recommend the dealership to a friend.
Buying Thank you to ERIC PURNELL who assist me when I bought my car buick century 2005.you help me lot
Great New Car Thank you Al Luke for all your help with our first car purchase. I really appreciate the time you took to talk about my car buying opportunities and your no pressure attitude. The dealership facilities and friendliness of others of the staff are also great! I defiantly will consider buying from this dealership again.
Good service, comfortable waiting room Bruce Diamond checked me out. He was helpful and very nice.
Business response:
Hello Sue, thank you for sharing your positive experience. We are glad to hear Bruce provided you with great service We look forward to seeing you the next time your car needs service. Sincerely, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,765 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open tomorrow at 9:00 a.m.