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Toyota of Portland
- Automotive
- Portland, OR
About this business
Location details
55 NE Broadway St., Portland, OR, 97232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
"Terrible experience @ Toyota of Portland " When we bought the Grand Cherokee on Saturday, they were all so friendly and helpful. I told Stephen, if something is wrong and we want to bring it back, we will bring it back tomorrow. So Stephen says ... you have 5 days or 250 miles, to bring it back. Big mistake on our part by not test driving it enough before taking it home. I did all the driving on Saturday. Sunday, it is discovered, my wife has a very difficult time just getting up into the drivers seat. Then, the Cherokee is... read more
"Internet salesperson Amy W is horrible. Pushy over the..." Internet salesperson Amy W is horrible. Pushy over the phone and doesn’t listen to the customer needs. I sent a direct response to her email and she replied back snarkily. So unprofessional. I bought 3 vehicles here though Don and Scott Caverhill but no more. Go elsewhere.
"Terrible experience. Salesperson gave incorrect..." Terrible experience. Salesperson gave incorrect information on vehicle. Made a deposit anyway and an appointment to come back to buy. Dealership was closed at the time of the appointment. After waiting until they opened, none of the paperwork was ready even though there was an agreed upon price and deposit. Waited 2 hours until finally was able to talk to finance and buy the car. Signed all the papers and was told they didn't have the keys to the car I just bought. They wo... read more
"Very long experience that seemed to have no end…" Bought a 2019 Rav 4 XLE Premium from Nick N. and Jared, who were extremely helpful. Nick and Jared deserve 4.5 stars–his support staff... maybe 1 star. This process was extremely long because tracking down a vehicle from another dealership. I was told I would be contacted the next morning of the status of getting the car and if I could come in at 4pm or even earlier. I received a call at 4pm asking where I was because the car was ready... but I never received a call in the m... read more
"DON'T TRUST TOYOTA OF PORTLAND! - Did Not Honor Sale" Last week, arranged to purchase a Prius V at TOYOTA OF PORTLAND; a +3-hours drive away from us. There are two prices listed depending on the website searched; one is $2,00 higher than the other. Spoke with Used Sales Manager & a Sales person - confirmed they would honor the lower price because I had a screen shot. Confirmed the car was still available the am we were to drive down. Sales person said she'd "pulled" the car and had it "set aside" for us. Confirmed it was st... read more
"No accountability as result of errors" Was mislead regarding expectations on accessing my personal credit scores, even though I came in with a pre-approval from my personal credit union. Additionally, was advised I only needed one plate in Oregon, but later found out in Oregon, you actually need two. Lastly, I was told I had a limited 3 month warranty on the car I purchased, but when I took it in to get serviced, was told the warranty did not apply to the car I purchased. I have still not heard back regarding any of my foll... read more
"Exuberant and unreasonable charges on a simple service job" Visiting from the east coast with a Prius 2010. Had to replace the inner fender liner on the front left side. Same work was performed on the right front inner fender in Kansas 2 months ago at a total cost (before taxes) of $140 (part and labor). Toyota of Portland did the same work on the left front and charged $253. How can it be that same service (part and labor) costs $113 more (80% more) at Toyota of Portland???. This info will be sent to TOYOTA USA headquarter... read more
"It takes six and a half hours to buy a car there. Why? " Do you value your time? Please note: Toyota of Portland asks you to rate them 5 stars, and if you don't want to, to contact them to solve the issue for you. On the surface, that may seem like good service, but really, I think it skews their positive rating unnaturally higher. We reached out to them about our experience on Saturday. It's 3:00 Monday afternoon and no-one has got back to us. I think we got an adequate deal. It was about $250 below the market average for ... read more
"Aaron Brock in the service department scammed and lied to me" Aaron Brock in the service department overcharged me by $108.50. He then repeatedly lied to me about it telling me that he gave me a discount and that I didn’t remember our original discussion about the total: twice over the phone, once after I got there in person to clear up the charges, and then again after clearing up the excess charges. Classic gaslighting. I was also unhappy that the service department had bumped my initial appointment to begin with, probabl... read more
Frequently asked questions about Toyota of Portland
How is Toyota of Portland rated?
Toyota of Portland has a 4.4 star rating with 8,730 reviews.
When is Toyota of Portland open?
Toyota of Portland is open now. It will close at 9:00 p.m.