This profile has been claimed by the business owner or representative.
Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They didnt review everything i requested, yet they found $10000 in maintenance that i reauest be reviewed on a vehicle Toyota Richardson values at $4400. Something doesnt add up here
Business response:
We sincerely apologize for the confusion and frustration you've experienced with your recent service visit. We take your concerns very seriously and want to address this situation promptly and thoroughly. Our goal is to provide accurate, necessary, and transparent service recommendations, and we understand that the discrepancy between the suggested maintenance and your vehicle's value is concerning. We would like to review your service request in detail and discuss the recommendations made. To ensure we fully understand and ... read more
Horrible service. Rude people that take forever. Need an attitude fix.
Business response:
We are truly sorry to hear about your negative experience with our service team. Your feedback regarding rudeness and delays is extremely concerning, and it is not representative of the standards we strive to uphold. We appreciate you bringing these issues to our attention, as we take them seriously and are committed to addressing them. It is our goal to provide courteous and efficient service to all our customers, and we regret that we fell short in your case. To ensure your concerns are properly addressed, we encourage you... read more
I had emails from 5 different people within 2 days. I responded and didn't get an answer until the 5th person. At that point I still wanted the car so I stated things I wanted included. This man completely ignored more than half of what I was asking for or about. When I restated that I wanted a spare and Jack included and once again asked about promotions or deals for veterans, he again ignored what I said and told me that they don't do e-sign and I'd have to come out there. Well it was going to be an 8 hour drive or a 2 hou... read more
Business response:
We sincerely apologize for the communication issues you experienced during your recent interactions with our team. Your feedback indicates that we fell short in addressing your needs and concerns, and for that, we are truly sorry. We value your time and understand how frustrating it can be to receive inconsistent communication, especially when making an important decision like purchasing a vehicle. To ensure your concerns are addressed properly, we encourage you to reach out directly to Maria Arenas at marenas@vtaig.com. She... read more
Drove 3 hours for them to tell me they sold the vehicle, ended up buying a different vehicle with "non negotiable' charges - not tt&l, total waste of time and money
Business response:
We deeply regret the frustration and inconvenience you experienced during your visit to our dealership. Driving such a long distance only to find the vehicle unavailable is unacceptable, and we sincerely apologize for this oversight in our communication. We also understand your concerns regarding the charges on the alternative vehicle. We strive for transparency in our pricing and transactions, and we'd like the opportunity to review this situation with you in detail. To address your concerns properly and explore possible re... read more
Would have be the normal excellent, but it wasn't until my Husband went to pay the bill and handed them his credit card that he was told that 3% would be added if he used the credit card. I wasn't there, but when he got home, he was livid. They did finally back off on the 3%. I wasn't there, but I would also have been upset. We have been getting our 2 Toyotas serviced there for approximately 14 years, but if he has his way, that may change.
Business response:
We sincerely apologize for the unexpected situation regarding the credit card fee during your recent visit. We understand how frustrating and disappointing this experience must have been, especially as long-standing customers of our dealership. We value your 14-year loyalty with servicing your Toyotas with us, and we regret that this incident has caused such distress. We appreciate you bringing this matter to our attention. It's clear that there was a breakdown in communication regarding our payment policies, and we are sorr... read more
Very efficient and friendly. the Service went smoothly. Policy change at the service center NOW is charging 3% for using credit cards to pay for service. That means I will need to carry cash for payment. Many repairs are over $500 these days... so now I have to be concerned about security. I understand passing the costs on to the customer... but making the customer carry large sums of cash creates a bit of a security problems - not to mention going to the bank to pull that much money - often repair costs are more than ATM wi... read more
Business response:
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our efficient and friendly service. However, we're sorry to hear about your concerns regarding the new credit card policy. Your security and convenience are important to us, and we take your feedback seriously. We would like to discuss your concerns further and see how we can assist you. Please reach out to Maria Arenas at marenas@vtaig.com. She is committed to addressing your concerns and ensuring your voice is heard. Thank you a... read more
they accepted my car for repair without having the part in stock. they called, and confirmed the part would be there the next morning. the next day, i called 3 times and they never called me back. as a result, i was car-less for the entire weekend. this is terrible service
Business response:
We sincerely apologize for the frustrating experience you've had with our service department. The situation you've described falls far short of our standards for customer care and communication, and we deeply regret the inconvenience this has caused you. We understand how disruptive it can be to be without your vehicle, especially when the timeline given is not met. We would like to address this issue directly and find a way to make this right. We kindly ask that you contact our Customer Service Manager, Maria Arenas, at mar... read more
The service agent was not welcoming and friendly. Very disappointed!!!
Business response:
We sincerely apologize for your recent experience and appreciate you bringing this to our attention. It is concerning to hear that you found our service agent to be unwelcoming and unfriendly, as we strive to create a positive and inviting atmosphere for all our customers. Your feedback is important in helping us identify areas for improvement in our customer interactions. We understand how a friendly and approachable service experience can significantly impact your overall satisfaction. To address your concerns directly and... read more
We've usually had a decent service experience until this one. Was told the tire threads were low and needs replacing. We were given a quote and was promised they price matched and was lied to that if we purchase the tires elsewhere, warranty will void. Came to replace tires and even the manager refused to price match as they originally promised. Wasted our time completely!
Business response:
We sincerely apologize for the unsatisfactory experience you had during your recent visit to our service department. We value your loyalty as a returning customer, and we're deeply concerned about the misinformation and inconsistent service you received regarding your tire replacement. We take pride in providing accurate information and honoring our commitments to our customers. The situation you've described, including the information about warranty voiding and the failure to honor our price matching promise, falls far shor... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.