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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My truck was not serviced. They finally got me my 2nd key fob after 6 months of waiting.
Business response:
We sincerely apologize for the inconvenience and frustration you experienced. Waiting six months for your key fob is far from the level of service we strive to provide. To address your concerns and ensure everything is resolved to your satisfaction, please reach out to Maria Arenas at marenas@vtaig.com. She will be happy to assist you and make things right. Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Service advisor told me I need new tires though I have only 14700 miles on it I told him it should be covered in warranty he said no your alignment is out though Iam getting all my service done over there he told me that Toyota put garbage tire to safe money
Business response:
Thank you for sharing your experience with us. We understand how concerning it must be to hear that your tires need replacement at such low mileage, especially when you've maintained regular service with us. We aim to provide clear, transparent information on all service recommendations, including warranty coverage, so we're sorry if this wasn't communicated to your satisfaction. To discuss this in more detail and explore possible solutions, please reach out to Maria Arenas at marenas@vtaig.com. We value your feedback and ar... read more
I made an appointment for an oil change for 8:45 a.m. and I waited with the hope that I would be leaving with my car in no more than an hour later. I was there for 3 hours and I think it would have been longer except I became impatient and asked my service manager why it was taking so long. I work fulltime as a paralegal and it is very hard to got off of work. There are a lot of choices when it comes to getting a simple oil change. I had a coupon, otherwise I would elsewhere.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the extended wait time you experienced during your oil change. We understand how valuable your time is, especially with your demanding schedule, and it's disappointing to hear we did not meet your expectations. We strive to complete all services in a timely manner, and we regret that this was not the case for you. To address this and ensure better service moving forward, please contact Maria Arenas at marenas@vtaig.com. She will be happy to discuss your co... read more
Very poor regard for customer's time. Made an appointment for an oil change, arrived 20 minutes early, after 90 minutes of waiting service had still not been started! Asked to speak with a manager twice, on neither occasion would a manager come out to speak with me.
Business response:
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your recent visit. We understand how valuable your time is, and it's disappointing to hear that we did not meet your expectations regarding service timeliness and communication. We take this feedback seriously and would like to address your concerns directly. Please reach out to Maria Arenas at marenas@vtaig.com, and she will be happy to assist you further. Thank you for your patience, and we hope to resolve this ... read more
Went in to replace a flat tire and get a second key fob. Took over 2 hours to complete. Took 10 minutes to get checked out because clerks didn't seem to know how to handle the warranty on the flat tire replacement. Was told that the pressure would be checked on all tires. That didn't happen. The new tire was overfilled to 41 psi and the other three tires were still at 30 psi. They should have all been at 36 psi. Big fail.
Business response:
Thank you for sharing your experience with us. We apologize for the delays you faced during your visit, as well as the issues with your tire pressure and key fob service. Your feedback is important, and we take these matters seriously. We strive to provide thorough and efficient service, and we clearly fell short in this instance. We encourage you to reach out to Maria Arenas, who can assist you further in resolving these issues and ensuring a better experience in the future. You can reach her at Marenas@vtaig.com. Thank you... read more
Added on extra items to my bill that were not wanted, or discussed. These things also cannot be checked for to see if they were even done. Could not locate the origin of. Parasitic power draw. Also reccomended a $7k service that ended up being a $20 sensor once I got it home and did some online research. The work I did have them do was incredibly expensive, and very poorly done. I had to go back and fix some of it. In short, screw this place, I'll never go there again.
Business response:
We're sorry to hear about your experience and appreciate your feedback. It's important to us that our customers feel valued and satisfied with our services. We would like to address your concerns directly. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving these issues. Thank you for giving us the opportunity to make things right.
just okay - nothing to really be excited about. I've had better experiences at other Toyota auto service locations. I didn't receive a MPI at the end, no explanation or anything, feels like they want to take money and not explain anything. I will not be back, I went to this location because I live less than a mile away and was excited to have a toyota service so close! I will take the extra time and effort to go to a different Toyota Service in the DFW area.
Business response:
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we would appreciate the opportunity to make it right. Please reach out to Maria Arenas at marenas@vtaig.com so we can discuss your experience further and work on improving it. We value your input and hope to serve you better in the future!
tires were not rotated or aired, zaktek was not done as car wasn't even washed, i complained but never was called back
Business response:
Thank you for sharing your experience with us. We're very sorry to hear that the services you expected, including the tire rotation, air check, and Zaktek treatment, were not completed, and we apologize for the lack of follow-up. This is not the level of service we strive to provide, and we'd like the opportunity to make things right. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist in resolving these issues promptly. Thank you for bringing this to our attention, and we look forward to restoring you... read more
The welcome was not great as advertised. No one was there to greet or say something. Waited for some time before someone signalled me to drive in, no greeting! Only one gentleman had excellent customer service, regret I didn't check his name, he deserves recognition. I am sorry I will not be back.
Business response:
Thank you for your feedback. We sincerely apologize for the experience you had upon your arrival. We strive to provide a warm and welcoming atmosphere for all our customers, and we regret that we fell short in this instance. It's great to hear that one of our team members provided excellent service; we would love to recognize him for his efforts. Please feel free to reach out to Maria Arenas at marenas@vtaig.com to share more details about your experience. We appreciate your input and hope to improve for future visits. Thank... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.