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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It has been a really bad experience on the part of the mechanical staff, I went for a maintenance service (oil change and tire rotation) and it was not performed, they only charged me and the service was never performed, they did not even reset the dashboard for the next service hours.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit. It's unacceptable that your requested maintenance service was not performed properly, and we take your concerns very seriously. To address this matter promptly and make things right, please contact Maria Arenas at marenas@vtaig.com. She will work closely with you to resolve this issue and ensure that your concerns are fully addressed.
The price and the technician are not helpful
Business response:
We're sorry to hear about your experience. To address your concerns regarding the price and the technician's support, please reach out to Maria Arenas at marenas@vtaig.com. Your feedback is important to us, and we will strive to resolve any issues to ensure a better experience in the future. Thank you for bringing this to our attention.
Not honoring Toyota service promotion on their proper web, giving me higher pricing at the location. AND Charging 3% Card fees to consumer.
Business response:
Thank you for your feedback. We apologize for any confusion regarding the service promotion. Please contact Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this matter. Regarding the card fees, we appreciate your understanding, and we're here to help ensure your experience is better moving forward.
Toyota looting customers by charging left and right labor charges No quality serive
Business response:
Thank you for sharing your feedback with us. We deeply regret to hear about your dissatisfaction with the charges and service you experienced. Providing quality service and transparent pricing is a priority for us, and we take your concerns seriously. We would like to address this matter directly and work toward a resolution. Please reach out to Maria Arenas at marenas@vtaig.com so we can look into this further and ensure your concerns are properly addressed. Your feedback is important to us, and we appreciate the opportunit... read more
i was going to be greatly overcharged for a left rear view mirror replacement where they had already replaced a cover but not the bottom of the mirror housing for some reason. I had to talk to a service Manager to get the mirror repaired, I saved Approx $300 Dollars. Megan is probably the worst service representative employed at this dealership repair shop.
Business response:
Thank you for your feedback. We're sorry to hear about your experience and the confusion regarding the charges for your mirror replacement. We understand how frustrating this must have been. We strive to provide the best service to our customers, and we sincerely apologize for any inconvenience caused by your service writer's handling of your situation. We'd appreciate the opportunity to resolve this further and ensure you receive the best possible service moving forward. Please reach out to Maria Arenas at marenas@vtaig.com... read more
Not at all impressed with this dealership or service dept. My first experience after purchasing the vehicle. They kept insisting that i was due for my first service (5000 mile service) but ignored me when i kept telling them my car had less than 2200 miles and was not due. They went so far as to insist that it be done even though it was not due. I refused. I was then lied to when it came to the new key programming. I will take my service business to another dealership in the future.
Business response:
We apologize for the experience you've described and regret that your visit did not meet your expectations. We understand how frustrating it can be when your concerns are not heard, and we take this matter seriously. To resolve your concerns, we encourage you to reach out to Maria Arenas at marenas@vtaig.com. She will be happy to address your situation and ensure that your future visits go smoothly. Thank you for your feedback, and we hope to have the opportunity to make things right.
Never heard about a dealer added accessory for USED car until I went here. Initially they had two keys for the truck and then magically it became one key after we negotiated the dealer added accessories off the price. Never again
Business response:
Thank you for your feedback. We apologize for any confusion regarding the dealer-added accessories and key situation. This is certainly not the experience we aim to provide. Please reach out to Maria Arenas in our Customer Relations Department at marenas@vtaig.com, and she will be happy to assist you further to ensure we address your concerns appropriately. We value your business and hope to resolve this matter to your satisfaction.
Long long wait More than told No updates on delay. Told only after I kept asking Coffee machine broken. No complimentary items Car making noise since oil change. Will go n get it checked. Over all poor service by Toyota
Business response:
Thank you for sharing your feedback, and we sincerely apologize for the wait and lack of communication you experienced. This is certainly not the standard of service we strive to provide. We would appreciate the opportunity to address your concerns and ensure your vehicle is properly checked. Please reach out to Maria Arenas at marenas@vtaig.com so we can assist you further and improve your experience. Thank you for your patience, and we hope to resolve this for you soon.
Terrible responsiveness- initially they replied to convince me to come. When I figured out that they're hiding the fact that they sold the car that I wanted they stopped replying
Business response:
We sincerely apologize for the experience you described and for any lack of communication on our part. Transparency and responsiveness are core values we aim to uphold, and it's disappointing to hear we fell short. We would like to investigate this matter further and address your concerns directly. Please contact Maria Arenas at marenas@vtaig.com, and she will ensure your concerns are reviewed promptly. Your feedback is important to us, and we appreciate the opportunity to make things right.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.