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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
just okay - nothing to really be excited about. I've had better experiences at other Toyota auto service locations. I didn't receive a MPI at the end, no explanation or anything, feels like they want to take money and not explain anything. I will not be back, I went to this location because I live less than a mile away and was excited to have a toyota service so close! I will take the extra time and effort to go to a different Toyota Service in the DFW area.
Business response:
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we would appreciate the opportunity to make it right. Please reach out to Maria Arenas at marenas@vtaig.com so we can discuss your experience further and work on improving it. We value your input and hope to serve you better in the future!
tires were not rotated or aired, zaktek was not done as car wasn't even washed, i complained but never was called back
Business response:
Thank you for sharing your experience with us. We're very sorry to hear that the services you expected, including the tire rotation, air check, and Zaktek treatment, were not completed, and we apologize for the lack of follow-up. This is not the level of service we strive to provide, and we'd like the opportunity to make things right. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist in resolving these issues promptly. Thank you for bringing this to our attention, and we look forward to restoring you... read more
The welcome was not great as advertised. No one was there to greet or say something. Waited for some time before someone signalled me to drive in, no greeting! Only one gentleman had excellent customer service, regret I didn't check his name, he deserves recognition. I am sorry I will not be back.
Business response:
Thank you for your feedback. We sincerely apologize for the experience you had upon your arrival. We strive to provide a warm and welcoming atmosphere for all our customers, and we regret that we fell short in this instance. It's great to hear that one of our team members provided excellent service; we would love to recognize him for his efforts. Please feel free to reach out to Maria Arenas at marenas@vtaig.com to share more details about your experience. We appreciate your input and hope to improve for future visits. Thank... read more
Excellent service Toyota Richardson
Business response:
Thank you for your feedback, but it seems there may have been a misunderstanding regarding your experience. We appreciate your positive note about our service. However, if you encountered any issues, please reach out to Maria Arenas at marenas@vtaig.com. She would be happy to assist you further and ensure your concerns are addressed. We value your input and hope to resolve any issues you may have.
Terrible service. I will not ever go back to Toyota of Richardson nor would I recommend that anyone else go either. No one knows what is going on and they are just flat out rude and heartless.
Business response:
Thank you for your feedback, and we sincerely apologize for your negative experience. It's disheartening to hear that our service did not meet your expectations, and we take your concerns very seriously. To address this matter properly, we encourage you to contact Maria Arenas at marenas@vtaig.com. She will be able to look into your experience and work toward a resolution. We appreciate your input, as it helps us improve our services, and we hope to make this right for you.
Horrible customer service and wanted to charge for warranty part
Business response:
We sincerely apologize for your experience with our customer service and any confusion regarding the warranty part. Your feedback is crucial, and we want to make this right. Please reach out to Maria Arenas at marenas@vtaig.com so she can assist you further and address your concerns. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Upon arrival to appointment was ignored by service advisors for several minutes. Only one person waiting ahead of me was also being ignored. Took over 1-1/2 half hour for oil change only when there appeared to be few vehicles being serviced.
Business response:
Thank you for your feedback. We're sorry to hear about your recent experience with our service department. We strive to provide prompt and attentive service, and it's clear we fell short during your visit. Your comments regarding the wait time and attention from our service advisors are concerning. We would appreciate the opportunity to address your concerns directly. Please reach out to Maria Arenas at marenas@vtaig.com. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the... read more
Tire pressure is still leaking
Business response:
Thank you for bringing this issue to our attention. We're sorry to hear that you're continuing to experience a tire pressure leak. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this matter as quickly as possible. Your satisfaction is important to us, and we appreciate your patience.
Replaced a new engine protective shield but the shield came off on the highway after two weeks of driving on a highway. The shield came off and dragged to the ground causing the car almost not to continue to drive. The poor labor on a simple job failed.
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and safety concern you experienced with the engine protective shield. We take this matter seriously, and we would like to investigate further. Please reach out to Maria Arenas at marenas@vtaig.com so she can assist you with this issue. Your satisfaction is important to us, and we appreciate your feedback.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,059 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.