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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
When we were finalizing our purchase on a 2023 Toyota Cam Xle the finance manager, Syed, didn't provide us with the paperwork and said he will email it to us. Syed confirmed that the total price of the vehicle would be $33,445. However, we were surprised to find out that Toyota of Richardson sent an amount of $38,525 to Bank of America. Syed added warranties around 5k to the bill of sale after we left without our permission and after confirming to decline any warranties. Don't buy cars from them
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced during your purchase process. Your experience is not reflective of the standards we strive to uphold, and we take these matters very seriously. We would like to investigate this situation further and work towards a resolution. Please contact Maria Arenas at marenas@vtaig.com so we can discuss the details and address any discrepancies in your paperwork. Your satisfaction is important to us, and we are committe... read more
My service report is not properly updated at CARFAX. Interior of the vehicle was dirty after returning from service. Dirt marks and shoe prints all over my tear seat carpet floor
Business response:
We apologize for the issues you've encountered with your service report and the cleanliness of your vehicle. This is not the level of service we strive to provide. Please reach out to Maria Arenas at marenas@vtaig.com so we can address these concerns and ensure your service report is properly updated and your vehicle is thoroughly cleaned. Thank you for bringing this to our attention, and we look forward to resolving these issues for you.
I have my front break of 2017 corolla replaced and motor belt was changed. They charged me $60 extra for environmental charges which was environmental. They never charged me before.
Business response:
Thank you for sharing your experience with us. We apologize for the unexpected environmental charge you encountered during your recent service visit. We understand how frustrating it can be to face charges that you weren't expecting, especially when they weren't applied in previous visits. To discuss this further and clarify any concerns, we encourage you to reach out to Maria Arenas at marenas@vtaig.com. We value your business and want to ensure you have a clear understanding of all charges. Thank you for bringing this to o... read more
I went in for an oil change and they left a plastic bottle under the hood. Someone wasn't paying a whole lot of attention while doing their job. I called the manager 2-3 times leaving a message and he never called me back. Not good customer service
My interested email was responded to with 2 different names, I replied using both names listed(employee names). Was told I'd get a response with my questions. Never received a response, a call, or anything regarding my questions. I reached out again and let them know I hadnt heard anything. Again I was responded to and told they'd let management know. After that I've heard nothing since. The car is no longer listed.
Terrible service. If you care about the safety of your car, avoid Toyota Richardson. My cars sustained unexplained dents after I patronized this dealership. The worst is that the management of the dealership is irresponsible and unprofessional.
Business response:
We are sorry to hear about your experience and the concerns you've raised regarding your vehicle. This is not reflective of the high standards we strive to maintain. Please reach out to Maria Arenas at marenas@vtaig.com so we can address this issue and work towards a resolution. Your feedback is invaluable, and we want to ensure that this matter is properly investigated and resolved. Thank you for bringing this to our attention.
I am very new toUSA and It was a horrible experience with the finance team. Finance manager was very rude and has a bad attitude towards me. He did not provide me clear details before signing the contract and dictated me to sign. He added additional plantinum warranty and GAP insurance without my consent and bluffed that its a mandatory requirement. He even refused me from using the credit card for down payment. Although i am new, i went alone trusting the brand value of Toyota and i regret it now. Other than the finance man... read more
Business response:
We are truly sorry to hear about your experience with our finance team. This is certainly not the level of service we aim to provide. We appreciate your feedback and would like to address your concerns directly. Please contact Maria Arenas at marenas@vtaig.com so she can assist you in resolving this matter and ensure your experience is reviewed thoroughly. Thank you for bringing this to our attention, and we hope to have the chance to make things right.
I have been a Toyota customer since 2015 and from 2017 I have done all my services from Toyota of Richardson Dealership: oil change, wipers, everything they suggest. I changed my oil last time on 07/22/2024 with a multipoint inspection. I went home and parked my car in my garage. Today, when I took my car out of the garage, I saw that I missed all of my four-wheel hubcaps. I sent a message to the service person as well, but no response. I don't know if they did this intentionally or what they did to the wheel hubcaps. Becaus... read more
Business response:
We're truly sorry to hear about your recent experience and the concerns you've raised. We understand how important it is for you to feel confident in the service provided. To address this issue thoroughly, please reach out to Maria Arenas directly at marenas@vtaig.com. She will be able to assist you in resolving this matter and ensure that your concerns are addressed appropriately. Thank you for your patience and for bringing this to our attention.
After waiting for 2-1/2 hours they said it was fixed. NOT FIXED!!!!! My automatic wipers were not working. Waited another 2 hours after I had to demonstrate myself by throwing water on the windshield. After waiting they then turned it over to a glass company to fix it. Scheduled it for the next day. Waited 4 hours for them to come. The dealership diagnosed it incorrectly when scheduling them and the glass company had to come out again to fix it. Make your own opinion.
Business response:
We're sorry to hear about the inconvenience you experienced with your recent service visit. It's important to us that your vehicle is properly repaired and that your time is respected. Please reach out to Maria Arenas at marenas@vtaig.com to discuss this issue further. She will work to resolve the situation and ensure that your concerns are addressed. Thank you for your feedback and for giving us the opportunity to make things right.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,059 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.