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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They told me the tires were aired up but they were not when I checked at home.
Very nice service staff, but it took two hours just for an oil and filter change. I used to get in and out in approximately 45 minutes.
Business response:
We are grateful for your kind words about our service staff. It truly means a lot to hear that they made a good impression. We also understand your frustration with the wait time. We value your time and appreciate you sharing this feedback, as it helps us look at where we can do better. We hope to see you again and provide you with an experience that is more in line with the efficient service you deserve.
Over a 2 hour wait for an oil change when I had an appointment is ridiculous!
Business response:
We are sorry to hear about your recent visit. An extended waiting period is not the experience we want for our customers, and we understand your frustration. We take this kind of feedback seriously and would like the opportunity to learn more about what happened. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
They keep bugging me wanting to buy my vehicle. If I wanted to trade it in I would, I do not.
Business response:
Thank you for sharing your thoughts with us. We understand how frustrating it can be to receive repeated outreach when you have no interest in trading in your vehicle. Your feedback is helpful, and we want you to know that your preference will be taken seriously. We appreciate your continued trust in us and hope to serve you well whenever you need us.
3 Days later and my Car I bought from them 13 days ago is now NO LONGER RUNNING.
Business response:
We're sorry to hear you feel this way, and we understand your frustration. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
I did not get my oil change sticker!
Business response:
We are grateful you took the time to share your feedback with us. We understand how useful those oil change stickers are for keeping track of your next service interval, and we regret that yours was overlooked during your visit. We hope to provide you with a better experience in the future.
We brought my car in the service the air conditioner. They assessed the car, "fixed the problem". Two days later my air conditioner was hot again and they reassessed the car and said it was still the air conditioner but another problem. The first problem was around $500. The second problem they found was $6000. After repeated attempts to get an explaination for not having a thourough evaluation the first time, we could not get a clear answer. The employees were disresptectful to me and refused to answer my questions and woul... read more
Business response:
We are disappointed to hear about the concerns you shared regarding your service experience and communication with our team. We strive to provide thorough evaluations, clear explanations, and a respectful experience for every customer. Please contact Maria Arenas at marenas@vtaig.com for further assistance.
Service advisor was amazing, but spare tire was just thrown in the back and not properly sealed away, same with the jack and other stuff related to the spare tire. ((Was specifically told that the mechanic would have done it)) This is 100% on the mechanic and not the service advisor.
Business response:
We are pleased to hear that your service advisor took great care of you that kind of feedback means a lot to us. We understand your frustration regarding the spare tire and related items not being properly secured after the service. While we are glad the advisor delivered a positive experience, we recognize that the full visit should reflect that same level of care and attention to detail at every step. We appreciate you taking the time to share this so we can continue working toward a consistently high standard across the b... read more
The mechanic over tightened the oil pan plug. There was oil leak from the oil plug. They wanted $1000 to replace the oil pan! They didn't accept responsibility for their mistake. I have been changing my car's oil for the last six years ONLY in Toyota of Richardson. I believe they messed up the oil plug and overtightened it. I will Not go back.
Business response:
Maintaining trust with our customers is a priority, and we understand how important it is to feel confident when your vehicle is being serviced. We are committed to providing professional care and listening to customer concerns so we can continue improving the overall experience. We would appreciate the opportunity to review your visit please reach out to Maria Arenas at a marenas@vtaig.com.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,968 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.