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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Some recommended services not needed. They should have asked me if I have had services completed by other repair shops.
Business response:
We deeply appreciate your feedback and understand your perspective about recommended services. Your point about checking with customers regarding recent services at other repair facilities is valuable input that helps us improve our approach. We want to ensure that every recommendation we make truly benefits you and your vehicle. Thank you for taking the time to share your experience, and we appreciate your trust in bringing your vehicle to us for service.
I was told the interior and exterior were going to be detailed. We drove and hour to bring the car and they didn't touch the interior. The exterior was not cleaned well and they couldn't have put a finish on it because it was still dirty. The windows were not clean either. Very disappointed in what I was told was going to be done and the service I received.
Business response:
Thank you for sharing your concerns about the service you received. We understand your frustration. We take situations like this seriously and would appreciate the opportunity to discuss this further. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss how to address your concerns.
People were kind however it took three hours for a tire rotation, even though I had an appointment when I asked why there was such a back up. They just told me they didn't know why it was like this and to not schedule for Wednesdays.
Business response:
Your feedback helps us improve and we understand your frustration. We appreciate that you felt our team was kind during your visit, and we truly value that you took the time to share your experience. Your input is valuable as we work to better manage our service appointments and reduce delays for our customers. We want to ensure every visit meets your expectations for both quality service and timely completion. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss how to improve your future service experiences... read more
They told me it would only take one hour and I spent six hours.Waiting for them to even tell me what was going on with my car. Then, the girls at the desk were very rude.When I came up to pay. When I asked where to go to get my car, they dismissed me with."It's over there" but didn't point to which direction or tell me which way there was.
Business response:
Thank you for bringing this to our attention, and we understand your frustration. Every customer deserves clear direction and respectful assistance throughout their entire experience with us, and what you've described falls short of our standards. Your feedback helps us identify where we can work to improve. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss your experience further and work toward a resolution.
They said I needed to do several things that were not needed. The good thing was it put me back with a very good mechanic I was using about 10 years ago. He showed me exactly why the $1800+ they said needed to be done were not needed.
Business response:
We regret to learn about your experience, and we understand your frustration. Your trust means everything to us, and we take situations like this seriously. We want to ensure that all service recommendations are accurate and truly needed. To discuss this matter further, please contact Maria Arenas at a marenas@vtaig.com so we can address your concerns directly.
Should have more amenities in the waiting area.
Business response:
We appreciate your input regarding the waiting area amenities. Your feedback helps us understand what matters most to our customers during their visits. We value hearing about ways we can enhance the comfort and convenience of your experience with us. Thank you for taking the time to share your thoughts about how we can better serve you and other Toyota of Richardson customers.
Replaced steering wheel controls. Did not have the parts in stock and placed order leaving vehicle at dealership. Called the next day to pick up vehicle and was informed that parts were on back order. Picked up vehicle. Dealer did not advise when the parts came in. Called dealer two weeks later. Once parts were in it only took an hour for the repair.
Business response:
We value your input regarding your recent steering wheel control repair experience. We understand your frustration. Your feedback helps us recognize where we can improve our customer communication process. We're glad to hear that once the parts were available, the actual repair was completed quickly. Your experience matters to us, and we appreciate you taking the time to share these details so we can work on providing better updates to our customers in similar situations. For further assistance, please contact Maria Arenas a... read more
worst experience at buying a car ever , . Leo or Chris out front sales guys great, the upper sales mgrs(glass bubble roommates hideout)have no business doing those jobs ! I would never step foot back in this place. IT TOOK three trips just for them to OK the sale price and my own CU. Cashier check overnight UPS. Could have all on been agreed on 1st trip !!! One upper sales mgrs told me he would never sale a car without using their financing ???? Just to have the other mgr follow me out to my car in their parking lot and tap ... read more
Business response:
We take your feedback seriously and understand your frustration. Your experience does not meet the standard we strive for, though we value your input about the positive interactions you had with our front sales team members. Please contact Maria Arenas at marenas@vtaig.com so we can discuss your experience further and work to improve our processes.
Tried to sell me alignment and tires. Just bought new tires 8 weeks ago.
Business response:
We value all service feedback and remain committed to providing recommendations based on vehicle condition and inspection findings. Our team continues working to ensure maintenance suggestions are clearly communicated and aligned with each customer's needs. We appreciate the opportunity to review concerns as part of ongoing efforts to improve service consistency. Please reach out to Maria Arenas at marenas@vtaig.com.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,968 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.