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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We had to wait hours for an oil change due to them prioritizing people who ave not had their car serviced in ages getting free priority oil changes. How about prioritizing loyal, regular paying customers?
Business response:
We value your input and understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand your experience and address your concerns.
I wasted three hours of my time and they didn't get the service done. They had one simple job, and they didn't do it.
Business response:
We are concerned to hear about your disappointing experience and understand your frustration. We recognize how valuable your time is, and we are sorry to hear that you feel this way about your visit. We would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand what happened and address your concerns directly.
constant manipulation starting at the beginning when looking at their website to setting up the appointment to what cars they could "find the keys for" to price changes after agreements were made and everything in-between. it was incredibly sleazy.
Business response:
We value your input and understand your frustration. Your feedback is deeply concerning, and we are sorry to hear that you feel this way. We would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at marenas@vtaig.com so we can better understand the specific circumstances of your visit and address your concerns directly.
Syed Ali scammed me He signed paper works I didn't approve and spike the price for the car I bought He agreed to pay back the difference but only made a one time Zelle payment and since then he has been avoiding me I signed a deal of 1070$ monthly but Syed Ali canceled the deal behind me and increased it to 1162$ monthly. This means I bought one car twice from Toyota of Richardson
Business response:
We understand how important clarity and transparency are throughout the financing and paperwork process when purchasing a vehicle. Our team strives to ensure customers feel informed and supported at every stage of the transaction, and feedback like this helps us evaluate where improvements may be needed. We appreciate you bringing your concerns to our attention and the opportunity to review the situation further. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss your experience in more detail.
I arrived at 10:30 AM for a scheduled oil change and a diagnostic check on my rear liftgate, which has not been functioning correctly. I was informed by the service advisor that the vehicle would be ready by 2:00 PM or 3:00 PM. After waiting for over five hours, I checked back at 4:00 PM, only to be told that no work had been started on my car and it was still "in line." To make matters worse, The consultant told me that if I wished, I could take the car home and return first thing tomorrow morning. As a professional ridesha... read more
Business response:
We recognize how valuable our customers' time is, especially for those who depend on their vehicles daily for their livelihood. Our team strives to provide accurate timelines, timely updates, and an efficient service experience from check-in through completion. We appreciate you taking the time to share this feedback, as it helps us continue evaluating and improving our service process. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss your experience further.
Alex the service advisor was great. But not offering employee pricing or discounts for repairs or maintenance is unacceptable for Toyota employees
Business response:
We understand how important clear communication and consistency are when it comes to pricing and service expectations. Our goal is always to provide transparent information and ensure customers feel confident and respected throughout their visit. Feedback like yours is valuable as we continue reviewing and improving the experience we provide. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss your concerns further.
Disappointed that they were going to charge me $250 just yo look at the problem!
Business response:
We understand that service costs can feel unexpected at times, and we appreciate you sharing your concerns with us. Our team strives to be upfront about diagnostic and inspection processes so customers can make informed decisions about their vehicles. We value every opportunity to assist and aim to provide a fair and transparent experience. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss your situation further.
The tech staff seemed very competent and helpful. I have a Sienna van that is a conversion for my husband who is in a wheelchair. The staff seemed to want to blame issues on the conversion, and I get the same push back from the conversion shop. I wish there was more of a willingness to help me bridge between the two rather than a brush off. Could you offer to call their shop to let them know your expert opinion? The shuffle blame is very frustrating when I'm dealing with an ADA conversion. Having it fixed is a firm requireme... read more
Business response:
We understand how challenging and frustrating it can be when you are trying to navigate concerns involving multiple parties, especially with a vehicle that plays such an important role in daily accessibility needs. Our team is committed to providing knowledgeable support and working toward solutions that best serve our customers' situations. We appreciate you sharing this feedback as we continue looking for ways to improve communication and collaboration throughout the service process. Please contact Maria Arenas at a marena... read more
no comments ................
Business response:
Thank you for taking the time to leave a review. We are always working to provide the best possible experience for our customers and appreciate all feedback we receive. If there is anything you would like to share about your visit, please contact Maria Arenas at a marenas@vtaig.com.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,968 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.