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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Said they tested my 12 volt battery and it was bad. Then gave me a quote for a Toyota Avalon V6 battery. My car is a Hybrid. I don't think they even tested it as it is in the trunk and nothing in my trunk was disturbed. Took them 2 hours to change my oil and inspect car when I had an appointment set a week previous. Not sure I'll ever go back...
Business response:
We are disappointed to hear about your recent visit and the concerns you've raised. We understand your frustration. Your experience does not reflect the level of accuracy and attentiveness we strive to provide every customer, and we regret that you feel your visit fell short. We would welcome the opportunity to learn more about what occurred and work toward a resolution with you. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
Was not diagnosed correctly.
Business response:
We are sorry to hear that your recent service visit did not meet your expectations. We understand your frustration, and we take that kind of feedback seriously. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
Excessive wait times. I was also charged $50 for an oil change, despite being told by the dealership at the time of lease signing that all routine maintenance services would be covered at no additional cost throughout the lease term.
Business response:
We regret to learn about your recent experience with us. We understand your frustration and are sorry to hear that you feel this way. Your concerns are taken seriously. We would like to discuss this further and work toward a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand the details of your situation and ensure your experience moving forward reflects the standard of care that we strive to provide.
I had terrible experience with Toyota. They didn't gave me the stuff they promised me in the car.
Business response:
Your feedback is important to us, and we are sorry to hear that you feel this way about your experience. We understand your frustration, and we take concerns like yours seriously. We would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at marenas@vtaig.com so we can better understand the situation and address your concerns directly.
Did NOT receive Tech paperwork for 4 wheel alignment stating the alignment was done and meets specifications. New (not good) system does not provide printed information, but a link. The link did not contain any information on the 4 wheel alignment.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team is committed to providing clear documentation and transparent access to service records for every completed repair. We understand your concern regarding the availability of alignment information and would like the opportunity to review your visit details with you. Please reach out to Maria Arenas at a marenas@vtaig.com so we may assist you further.
Went on for a special oil change and state inspection and was told the car "needed" a lot of things that other me shops checked and wasn't needed. Dealership mechanics tried to take advantage.
Business response:
Thank you for bringing this to our attention. We are sorry to hear that you feel this way about your recent visit, and we understand your frustration. Every customer deserves a transparent and trustworthy experience, and feedback like yours is something we take seriously. We would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand your experience and address your concerns.
Very poor! Radiator fluids and Windshield fluid were not replaced. I don't even think the engine oil was replaced since the level was slightly below the upper limit mark. Every time I have serviced my cars with Toyota of Richardson for the past 10 years, the engine oil level exceeds that upper mark slightly. I have called and left a voicemail regarding this issue, but nothing has been done yet.
Business response:
We are sorry to hear that your recent service experience did not meet the standard you have come to expect. We understand your frustration and would genuinely like to discuss this further and work toward a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com at your earliest convenience so we can look into this matter more closely.
Very poor service rude staff at desk
Business response:
We are sorry to hear that we fell short of your expectations during your recent visit. We understand your frustration, and we are sorry to hear that you feel this way about your experience. We take all feedback seriously and would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand what happened and address your concerns directly.
My car's brakes pad was changed it's stated having a loud noise I brought it back it's took the whole day and the noise is still there a very annoying sound. I will recommend oil change but not major repairs and maintenance is very expensive in Toyota Richardson. My rep did his best. Am not satisfied with the job done on my car one bit I can't bring back because I don't want to be stranded all day with a car. Aisha O
Business response:
Your feedback is invaluable to us, and we understand your frustration. We are sorry to hear that you feel this way about your experience. We recognize that your time is valuable and that the persistent noise is concerning. We would like to discuss this further and work towards a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand the situation and address your concerns directly.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,968 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.