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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I bought a car Toyota highest interest rate 12%.also the car broken. he charge me $3000 warranty but my car still done yet
Business response:
We appreciate you sharing your feedback and understand how disappointing it can be when your experience doesn't meet your expectations. We are committed to supporting our customers throughout their ownership journey and value the opportunity to better understand concerns like yours. Please contact Maria Arenas at marenas@vtaig.com if you'd like to discuss your experience further.
With a scheduled appointment for an oil change, tire rotation and application of paint sealant, I was waiting for over 6 hours. No transportation, no way to get anything to eat and no communication. When, after 3 hours I enquired, the service advisor said "let me check"....he didn't know. When he got back to me, he said it would be another 2-3 hours and that by asking he had made the tech "mad at him". At this point, after another 2hours, it was still not ready and the service manager became involved. He apologized and said ... read more
Business response:
We regret to learn about this experience. What you've described is far from the standard we hold ourselves to, and we understand your frustration. We would like the opportunity to learn more about what happened and to discuss this further with you. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
A regular oil change caused damage to my oil pan. At the end, I was forced to pay $156 + tax for the oil pan replacement.
Business response:
We are concerned to hear about your recent service experience. We understand how frustrating it can be when expectations are not met. Your feedback is important to us, and we want to assure you that your concerns are heard and taken seriously. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
They were very nice to talk to and that is all My RAV4 was not due for servicing yet i got multiple calls for an appointment being a first time buyer in this country i was not explained that i dont need one right away. i thought since so many people calling in i am the one who don't understand the right process hence gave an appointment. After reaching there the agent alloted to my car was postponing the appointment to September which would have been the right time. Though a Senior came in and said they would still work on t... read more
Business response:
Thank you for your feedback, and we are glad to hear that our team was pleasant to speak with. We understand your frustration, and are sorry to hear that your experience did not meet your expectations. Your input helps us take a closer look at how we communicate with and care for our customers, and we take that seriously. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
We had an appointment to look at a 5,000 mile Maintenance Due notification at 4:00 pm. They said it would take too long to change the oil on it that day. They sent us away and said to come back another day. We had already done the 6 month / 5k mile visit several weeks prior. They just had to reset the reminder. They did not and wasted our time.
Business response:
Thank you for sharing your concerns, and we understand your frustration. Your experience does not reflect the level of service we strive to provide, and we regret that your visit fell short of your expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
High pressure sales. 4.5 hours for a set of new tires. Great company that let me down here.
Business response:
It's unfortunate to hear that your recent visit did not meet your expectations. We understand how valuable your time is, and we're sorry to hear that an extended wait left you feeling let down. Your feedback is something we take seriously, as we always strive to ensure our customers feel respected and comfortable throughout every interaction. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
The service was great but the constant messages to give a review is pretty unnerving. If I want to leave a review, I don't need constant texts, emails and reminders to leave a review. I'll do it on my own time, if I feel it is warranted.
Business response:
Thank you immensely for taking the time to share your feedback, and we are glad to hear that your service experience was great. We also want to acknowledge your point about the volume of follow-up messages requesting a review. We understand how that level of communication can feel overwhelming rather than helpful, and your perspective on this is something we take seriously. Hearing directly from customers like you helps us reflect on how we reach out and ensure our approach feels respectful of your time and preferences. We t... read more
No one updated me while my car was there, nor did they ask me if I wanted them to complete the items that they identified on the routine checks. I did not find out that there were any recommendations until I got home and checked my email.
Business response:
Thank you for bringing this to our attention. We understand how important it is to stay informed throughout the service process, and we regret that your experience did not meet your expectations. What you've described is not the experience we want for our customers. We would welcome the opportunity to learn more about what happened and to discuss how we can do better. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this further.
Greedy with too many emails, texts and surveys
Business response:
Thank you for sharing your concerns, and we understand your frustration. Your feedback is valuable to us, as it helps us reassess how we connect with our customers in a way that feels respectful of their time and preferences. We regret that your experience did not meet your expectations in this regard. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,968 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.