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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
to be fair they are very nice , and that's why I gave them 2 stars and not 1. Like most dealerships they try to upsell you about everything, and if something is wrong with your car , go to almost any other place to get at least 50% lower repair costs. My truck that I've bought from Them , and treated by them for the sole reason of having it under warranty. Even though they are much more expensive on every service imaginable. When my truck reached 36,412k miles I had a check engine light coming on, and even though I have the ... read more
Business response:
We're sorry this experience felt discouraging, as our intention is always to provide courteous service and clearly explain coverage and repair options. We aim to work within warranty guidelines while offering recommendations meant to support long-term vehicle care. We appreciate the feedback and the opportunity to reflect on how these situations are communicated. If you'd like to continue the conversation, please contact Maria Arenas at a marenas@vtaig.com.
I did not receive the out door price which I asked for multiple times
Business response:
It's unfortunate to hear that your experience did not meet your expectations. We understand your frustration. Your experience doesn't reflect the level of service we strive to provide, and we would appreciate the opportunity to discuss this further. Please contact Maria Arenas at marenas@vtaig.com so we can address your concerns directly.
oil change and twelve point check went fine. When paying, a 3% surcharge for using my credit card was added to the total. I didn't feel that was appropriate.
Business response:
We are excited to hear that your oil change and twelve point inspection service went smoothly. We understand your concern about the credit card processing fee that was applied to your transaction. We appreciate you taking the time to share your complete experience with us, as feedback like yours helps us continuously evaluate our policies and procedures. Your satisfaction matters greatly to us, and we're grateful that the technical service portion of your visit met your expectations.
I waited for 2.5 hours for oil change.
Business response:
Your concerns are noted, and we understand your frustration. Your time is valuable, and we recognize that this experience did not meet the standards that we strive to provide. We are committed to improving our service efficiency to better serve our customers. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss this matter further and work toward a resolution.
Three-hour wait for an oil change that pays some poor guy only 0.5 hours!
Business response:
We are disappointed to hear about the extended wait time you experienced during your recent service visit. We understand your frustration. Your experience does not reflect the efficient service standards we strive to maintain. We take feedback like yours seriously as it helps us improve our operations and ensure fair treatment for both our customers and team members. Please contact Maria Arenas at a marenas@vtaig.com so we can discuss your experience further and work toward a better solution.
No comment. This is a waste of my time.
Business response:
We sincerely value you taking the time to share your 5-star rating. Your feedback matters to us, and we understand that your time is precious. We appreciate your continued trust in our team and look forward to serving you in the future.
They take appointments just to have customers wait. No sense of customer service.
Business response:
We value customers' time and our intention is always to make appointments as efficient and respectful as possible. Our team works to balance schedules while providing attentive care to everyone who visits. If you're open to sharing more details, please contact Maria Arenas at marenas@vtaig.com so we can continue to improve how we serve our guests.
Salesman was very rude & arrogant. While trying to discuss vehicle cost before I drove over 2 hours to look at the vehicle, he proceeded to tell me how many vehicles that sale, and that they have the lowest prices. If there was something better then I should send it to him. I proceeded to send him a comparable vehicle, and was told maybe I should look for something else. After I told him his attitude had lost the sale o matter the price he continued to text me saying I was just mad because he was right and I was wrong. It wa... read more
Business response:
We value all feedback and aim to approach every conversation with respect and helpful intent. Our team works to provide clear information so customers feel supported while exploring their options. We would appreciate the chance to better understand this experience and continue improving, and we encourage you to reach out to Maria Arenas at marenas@vtaig.com.
As part of the service, the Toyota mechanic fixed two flats on two separate tires and charged me $35 for each. The same evening, hour later, my wife called me and indicated that the low tire pressure light just came on, asking what she should do. Next day I took the car to a mechanic and the fix the flat correctly for $20. I was very disappointed.
Business response:
We appreciate hearing about this experience, as our intention is always to provide dependable service that gives customers confidence after their visit. Our service team aims to address concerns thoroughly and deliver value with every repair. We would welcome the opportunity to learn more and ensure expectations are met, and we encourage contacting Maria Arenas at marenas@vtaig.com.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,969 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.