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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I just needed air pressure added to all tires. I waited on a bench near the service area, did not have o go inside and wait. Real professional and friendly.
Business response:
We deeply appreciate your feedback about your recent tire service experience. It's wonderful to hear that our team provided you with professional and friendly service while adding air pressure to your tires. We understand how valuable your time is, and we're pleased that you found the convenience of waiting near the service area helpful rather than having to wait inside. Your experience reflects our commitment to making automotive service both efficient and comfortable for our customers. Thank you for choosing Toyota of Rich... read more
Lee was great per usual! He is friendly, efficent, and knowledgeable. However, when I came back the same day after discovering that the back door was leaking, Lee wasn't available. The gentleman who got assigned to me seemed VERY new. He did not introduce himself to me. When I showed him the leak he seemed very perplexed. He asked if the back window opened, and I told him it did not. He then continued to try and find a way to open the back window. He kept telling me it should open, "like the old fashioned station wagons", he... read more
Business response:
We appreciate your input and are glad to hear that your experience with Lee was positive - it sounds like he provided you with friendly and knowledgeable service as always. We understand your frustration regarding the situation with the door leak. Your patience with our new team members is appreciated, and your experience helps us continue improving our service approach. To discuss this matter further, please contact Maria Arenas at a marenas@vtaig.com.
They did what I asked them to do and what they said they would do. Good job!
Business response:
We are utterly delighted to hear that we delivered exactly what we promised and met your expectations. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your positive experience. It's wonderful to know that our team followed through on their commitments and provided you with the reliable service you deserved. Thank you for trusting us with your automotive needs, and we look forward to serving you again in the future.
Excellent customer service from Jose. Very knowledgeable, explained everything very well.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about receiving exceptional service and clear explanations shows we are meeting our commitment to providing knowledgeable support. It means so much to know that our staff took the time to thoroughly walk you through everything and answer your questions. We truly appreciate you taking the time to share your experience, and we look forward to continuing to serve you with the same level of care in the future.
Excellent service, quick, professional, and will be back for my car to be serviced at Richardson Toyota.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that you found our service quick and professional. It means so much to know that we met your expectations and provided you with an excellent experience. We look forward to welcoming you back to Toyota of Richardson for your future service needs and continuing to provide the same high-quality care for your vehicle.
Brandon did his usual good job of keeping me informed concerning progress. Unfortunately, the cost of repairs was very high.
Business response:
We genuinely appreciate your feedback about your service experience with us. It means a great deal to know that you felt well-informed throughout the entire process and that communication remained consistent during your visit. We understand that repair costs can feel overwhelming, and we appreciate your understanding regarding the pricing. Your trust in bringing your vehicle to Toyota of Richardson for service is valued, and we are committed to providing transparent communication and quality work for every customer.
Very reasonable price and good service.
Business response:
We are overjoyed to hear that you found our pricing fair and were pleased with the quality of service you received. Your satisfaction means everything to us at Toyota of Richardson. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with excellent value and service for all your automotive needs.
I was satisfied with all that Brandon did and the service provided for my Highlander. I have never been unhappy with anything at Toyota of Richardson.
Business response:
We are grateful to hear about your positive experience with the service provided for your vehicle. It's wonderful to know that you were completely satisfied with Brandon's assistance and that your visits have consistently met your expectations. Your loyalty and trust mean everything to us, and we're committed to continuing to provide the exceptional service you've come to rely on. Thank you for taking the time to share your feedback.
My technical advisor and technicians did an excellent job in servicing my Camry. My techincal advisor also informed me of a problem with my vehicle and explain everything and also ensured to replace the necessary parts. Very pleased with Toyota's excellent service.
Business response:
We are pleased to hear about your positive experience with your service. It sounds like your service advisor provided thorough communication about your vehicle's needs and ensured you understood the necessary repairs. We're glad our team was able to identify and address the issue with your vehicle while delivering the quality service you expect. Your satisfaction with our technical expertise and attention to detail means a great deal to us. We appreciate you taking the time to share your experience and look forward to contin... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,924 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.