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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed with being locked out of room, difficultly finding anything, staff was not very helpful and got locked out No hot water in room, locked us out of room, needed to find front desk, front desk was in a basement needed directions to find that and everything else. The room was clean and updated.
Business response:
Hello Melanie, Please accept our apologies for the room lockouts, lack of hot water, and unhelpful staff. We understand your frustration finding services and appreciate noting the clean room. This is not indicative of the experience that we would have hoped that you will have. We hope that you will give us another chance in the future to earn your business. Tropicana Atlantic City
Mala atención y no se puede dormir del ruido Booking no envió el dinero de mi pago y en lugar de solucionarlo ellos me dijeron que me buscara la vida. No podía llamar por estar en otro país y ellos se negaron a hacerlo y se molestaron. No limpiaron mi habitación ni hicieron la cama en toda mi estancia. La habitación era de no fumadores pero olía a tabaco. El ruido de la nevera es insoportable y se escucha todo de la habitación de al lado. La habitación es grande.
Business response:
Lamentamos mucho tu mala experiencia, Miguel. Compartimos tu preocupación por cualquier cosa que pueda perjudicar tu experiencia en nuestra propiedad. Nuestro mayor deseo es que te sientas cómodo durante tu visita. Por favor, envíanos un correo electrónico al siguiente enlace para que podamos hacer el seguimiento correspondiente: https://totalrewards.custhelp.com/app/ask_first
Bad I didn’t enjoy our room what so ever. I booked a west king room. I received a two queen room on arrival. I went down to custom service to let the employees know that I didn’t receive my room. They told me it was first come first serve. Which I found so frustrating because I reserved a king room. The walls were chipping, the room and bathroom were very outdated. I enjoyed the marketplace/resort.
Business response:
Hello Kayla, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
Disgusting It was absolutely disgusting in our room. I have pics , mold EVERYWHERE, stained headboards , dirty walls and curtains , huge stain on the window's, I stepped on a carpet staple and punctured my toe , the sink was backed up , tub floor was slimy and the shower was so full of mold you could pick it off with your finger. I complained and got no acknowledgement or refund etc. The location is okay
Business response:
We are sorry to hear about your poor experience, Kristyn. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
The checking in staff was helpful but the room was a disappointment. The room generally had a smokey smell and was not clean. The bathroom was also unclean and was lacking certain toiletries. It's apparent that the room wasen't properly cleaned .
Business response:
We regret to learn about the room cleanliness issues and smoky smell. We appreciate your patience with our helpful check-in staff.
Disappointing nothing The room wasn't that good very poor also cleaning was very poor air-condition very low no mooring coffee no water nothing best of all never go back again for any occasion.
Business response:
Hello Emad, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Not at all pleased! We were traveling in a group and when reservations were made our room were in the same tower. When asked time of arrival not knowing exactly, cause we came from out of state we estimated between 4-10pm. Arrived at check in. The clerk was not nice. We were put in different towers not like reservations showed. She wouldn't change it. Gave us our room keys and didn't point us in the direction to go. Beds were comfortable. Room was decent, with a nice walk in shower.
Business response:
Hello Greg, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
Everything except the room was fine. The room is horrible, leaking toilet leaking shower Everything outside of the room is great, now the room not so much
Business response:
Hello Andres, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
It was a very disappointing stay My hotel room was old and outdated holes in the walls. Carpeting smelled and had mildew bathroom was disgusting. Toilet bowl leaked, and shower bathtub was horrible. Nothing
Business response:
Please accept our apologies for your disappointing stay. The room conditions you experienced are unacceptable. We take your feedback seriously and want to make this right.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,783 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.