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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mediocre at best. Elevators didn’t work so we had to use the steps for hours. The heater/AC was ancient and didn’t work properly. There was a fire at 1am so we had to evacuate for hours. The room was pretty basic for the weekend price we had to pay. This was our honeymoon weekend and it was sadly disappointing. Casino was nice. Location.
Business response:
We are sorry to hear about your poor experience, Amanda. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Staff needs to be trained in proper customer service Staff were very disrespectful called about my luggage being brought to my room was told it would be a while or I could get it myself then I went to valet parking I forgot something in my car and the valet woman was so disrespectful would not get my car went and put my keys down and walked off after talking very unprofessional I probably won’t stay here ever again location was good parking was great
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tyson. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
extremely overpriced for value of room, will not be returning outdated, poorly furnished rooms, terrible lighting in room & bathroom convenience of staying at casino
Business response:
We are sorry to hear about your poor experience, Maryann. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Bad
Fair
Business response:
Your gracious comments are very much appreciated, Jasmin! We are thrilled that you enjoyed your time at Tropicana Atlantic City. We are committed to making your future visits as good as this one.
Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Richard. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor Didn't sleep at all. Unruly people partying in the halls. Banging on doors yelling cursing. It was horrible
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jacqueline. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Tropicana Atlantic City
The Marathon Maze I did not like that everything was so hard to find. The directions in the resort were very confusing. We searched for 30 mins just to find the front desk. When we got there we had to stand on line for another 20 mins just to check in. Then walk another 20 mins to find the building our room was in. When we got to the room it smelled like cigarettes (i specifically ordered a non smoking room) and it was visiblly dirty. Obviously it had not been thoroughly cleaned. I called to complain. The next room was much ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Jacqueline. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 87,388 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.