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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our stay was okay Our biggest complaint is about the check in system you have. The check in kiosks didn’t work and we waited in line for forty five minutes before we were called up to the desk to check in. It is an okay property that is kept clean.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
It was dirty It was dirty
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
long hallways/ no benches for disabled self/ family. took an hour to check-in because of lack of staff. the shower curtain had black mold/ mildew on it. they didn’t provide extra blankets and pillows. we’re told this room was an ocean view but we faced inland. also requested/ was told we could have adjoining rooms but were separated by (2) floors and on opposite ends of the tower/ hallway. few staff manning the check-in/ check-out, front desk and bell services desks. took almost an hour to check in. also had no benches/ rest... read more
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Stay away from this hell hole. The room sucked. The air handler ran all night just to stay at an uncomfortable 70. The pool and the restaurants in the Chelsea Tower were closed. The doors were locked at street level. They charged $32 a day Resort Fee for no resort facilities. I mean the casino - is that worth $32 a day to lose money? They charged $32 a day resort fee and the pool was closed in the Chelsea Tower. Room 1513 had peeling aluminum foil wallpaper, scratches and dents on the furniture and holes in the wall. The hal... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Bad
Business response:
We are sorry to hear about your poor experience, Maria. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Poor
Business response:
We are sorry to hear about your poor experience, Eric. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Your advertised rates are totally different from the actual rate you pay. Two different staff members sent to two different locations fot the indoor pools and they were closed on tuesday,which the staff should have known. Rooms were clean and tidy.
Business response:
We are sorry to hear about your poor experience, Donald. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing $500 for 1 1/2 day in 2.5 star hotel is not worth it How close everything was
Business response:
We are sorry to hear about your poor experience, Anthony. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Not good at all The sofa always stained as well as the rug. There were rips in the linen. And the most disgusting of it all is there was a roach in the room. On top of the indoor pool being closed and that was one of the main reasons I picked this hotel. I didn't have the breakfast. The location was great
Business response:
Hello Jenn, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.