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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dirty Room. I didn't receive the room I book. They gave me another room. Which was dirty, blood stained walls, tv didn't work, mold in air conditioner vets, old jewelry left in the shower, which means the shower was never cleaned. Staff never came to clean the room. When I asked to he switched to the original room I booked they said the hotel was completely sold out of rooms. That I could switch for the Saturday night stay with an up charge! Completely disappointed and dissatisfied! For the cost of the room it should have at... read more
Business response:
Hello Dana, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Disappointing Rooms smelled like strong smoke oder
Business response:
Thank you for providing your feedback and letting us know about your experience, Sanaa. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
Extremely disappointed!!! It smelled dirty and of cigarette smoke everywhere even in our no smoking room. Room was dirty, the walls had blotches of paint removed and the soap of the previous occupants was left in the bathtub!!! Location
Business response:
Hello Antonio, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
it’s okay not super satisfied the hotel room is disappointed , the shower was broken, the toilet was not function. and the room is very humidity. and ac is not working. the house keeping didn’t clean the room . not happy at all !!! the resort, restaurant, casino, comedy show, night club nice . drink is nice …
Business response:
We are sorry to hear about your poor experience, Guliya. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Poor
Business response:
We are sorry to hear about your poor experience, Edivania. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Lesson learned and won’t be back not at all the room we thought we were booking (online description did not match) after going through automated check in, found a live person at desk, asked about being moved to a different room.. (without flies and not looking at the roof) we should not have had to be killing flies in our room! That didn’t make a difference to them i was told that was the room I booked & I would’ve had to pay a serious upgrade fee if I wanted any other room.. no comment from staff on how gross the room was ... read more
Business response:
Hello Anonymous, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
besviken, nedslitet, mycket stängt som pool, restauranger etc mycket var stängt redan kl 20 på kvällen.. ingen frukost inkluderad
Business response:
We are sorry to hear about your poor experience, Camilla. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Fair The unexpected costs The location
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.