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TruGreen Lawn Care
- Lawn Services
- Acworth, GA
About this business
Location details
15 North Drive S.E., Acworth, GA, 30102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
I hired TruGreen in 2003 to help establish the lawn for our new build home. The weed control was lacking. We never went a summer without pulling buckets of weeds and spot killing weeds. Due to poor results, above market pricing and over aggressive sales tactics, we fired TruGreen in 2010. I went with Scott's and was very pleased with the service and results. After TruGreen bought out Scott's, The old service and weeds came back. Several attempts to have TruGreen come out and at least LOOK at the lawn were met with a cold sho... read more
Buyer Beware!! First off, I do not write reviews. I typically go directly to the business to let them know of my issues. I have done this numerous times and still have not received a resolution to my problem. With that being said, I have been a customer of TruGreen's for 3 years. My yard has been beautiful up until this Summer when our yard was sprayed with a chemical that fried our fescue. There is a path of dead grass where the chemical was sprayed. We had our regular aerate and seed done in Sep and nothing came up due ... read more
Business response:
Hi Kristen, thank you for taking the time to write a review. We appreciate you outlining your concerns and are disappointed with the issues you've had with getting a response from our customer service and management teams. If you're up for it, we'd like to take a closer look and try to provide you with a resolution for your yard. When you have a minute, send us a private message and we'll be happy to help you out there. Thank you.
UPDATE: TruGreen CUSTOMER SERVICE FAIL: As customary, TruGreen's response to 10/23/18 Yelp review below is to invite me to contact them (as if I haven't done so before and evidenced below). They fail to provide service and the customer is to chase TruGreen to schedule "remedy" service appointment. I allege TruGreen "conveniently" fails to complete their guaranteed free "re-application" service. To add "insult to injury", using TruGreen's app which supposedly allows customer to provide direct feedback to Technician, I respo... read more
Would never recommend trugreen to anyone. After hearing multiple people tell me not to go with them I did anyway only because they "guarantee" their work. After fighting for months to get a manager to come out I've finally had enough. I finally had someone who was filling in for a manager call me. Said he would come out to my house Friday 10/05. Finally I was starting to feel better considering every time I called for a manager they said they'd have one call me and never did. Well after Friday finally comes I never get a cal... read more
Business response:
Dear Justin, thank you for using our service. We are greatly concerned about the experience you mentioned. We have built a reputation for providing more than 40 years of unparalleled, customized, and timely service to all of our valued customers. The quality of service you described is unacceptable. We would appreciate the opportunity to remedy the situation, and offer you the service you deserve. Please message us privately. Again, we are very sorry for any inconvenience.
Deceptive practices... We called in June for a retreat as our yard was full of weeds. They did come and retreat (with what I'm not sure). Then I received a bill in the mail for service performed on July 3rd. We had a lot of company coming and going that day and I didn't recall TruGreen being one of them, so I reviewed my security camera. No TruGreen for that entire week! After several phone calls and emails I finally got them to remove the billing for 7/3 and of course cancelled the "service." I have seen so many othe... read more
Business response:
Dear Josie, we would like to thank you for your feedback. We are very sorry to hear that your service wasn't completed as requested, and we would like to apologize for any inconvenience the delays may have caused. We take pride in providing our customers with consistently high quality, personalized service. Your unsatisfactory experience is of great concern. We would like to discuss this with you. Please message us privately.
I am very disappointed with the service I received from TruGreen. I signed on with them in April 2018. For the first month or two, my yard looked great. Then, I began noticing crab grass popping up everywhere and I noticed my Japanese Maple's leaves turning brown. Being an optimist, I waited to see if things would improve. They only got worse. I called customer service to as for a manager to come out to look at my yard. I was told someone would call me within 24 - 48 hours. No one ever called. I called 4 more times.... read more
Business response:
Dear Jarrod, we are very sorry that your concerns were not productively addressed by our customer support team, and we are deeply concerned to learn of the details of your service. We pride ourselves in our customer service excellence, but it appears we have not met our standard in your case. We would love to speak with you further about your service. Please message us directly. We look forward to providing you the customer care you require and deserve.
Take your business somewhere else. I have talked about the service this company provides with multiple neighbors. We have all had the same negative experience. Signed up for service back in Feb 2018 and had no weeds or lawn issues. After a month or two I noticed the tech only spent 10 - 15 mins at my house and some weeds popping up so called customer service to complain and was told it would be discussed with driver. I did a few retreats and the same level of service continued. Weeds never went away and tech would wi... read more
Business response:
Dear Bill, thank you for alerting us to your issues with our service. We are very sorry to learn that your experience was less than satisfactory. We have spent more than 40 years building a reputation for outstanding customer service with personalized, science-backed solutions, so we are extremely disappointed that your interaction with our team was unproductive. Please message us privately. We are very eager to assist you.
I normally do not write reviews but this time I have too. For the second time in 6 months TruGreen has failed. They only treat half of my yard and charge me full price. I know this because my cameras tell the truth. I brought it to the attention of the District Manager, first time, He apologized, had the technician apologize, credited 2 treatments, and said it would not happen again. Well yesterday, 07/30/18, It did and this time I was home to witness. AGAIN, only treated half of the yard! I asked the tech if he treated the ... read more
Business response:
Hi Chucky. Thank you for your valuable feedback. We are very sorry to hear that your services were not completed in accordance with your requests. We apologize for any trouble this may have caused, and we hope that you will allow us to resolve your concerns. Please message us directly so we may personally assist you.
Deceptive sales team. I called Trugreen and went over with the salesperson, my yard's specific issues, being that there we weeds growing in the pinestraw bedding, I asked if this is an issue Trugreen treats, to which the salesperson said "Yes pine straw and the whole yard will be treated upon the workman visit" A week later the worksman came to my front door, and I discussed the full coverage that he would do on his visit to which he replied "I don't treat pine straw bedding, I don't even have the chemicals for it on my tr... read more
Frequently asked questions about TruGreen Lawn Care
How is TruGreen Lawn Care rated?
TruGreen Lawn Care has a 3.6 star rating with 1,020 reviews.
When is TruGreen Lawn Care open?
TruGreen Lawn Care is closed now. It will open tomorrow at 7:30 a.m.