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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We had a few drafty windows in this old house.The low end windows had seen better days. I resorted to using plastic and packing tape to keep the cold out on some windows. There will be no need for that this winter,thanks to the decision to replace all 20. The ease of cleaning windows is a plus,but will need to become comfortable with the screens that are spring release and do not open from.the bottom. All in all,a great experience,mostly because the process did not take a day and a half. ***The only thing I could get picky a... read more
Business response:
Hello, Sharon. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Business response:
Hello, Customer. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Large stickers left on all new windows
Business response:
Beth, we appreciate your feedback and apologize for the stickers left on the windows. Typically, our installers do not remove the stickers as some homeowner choose to keep them on and other choose to remove them at a later time. If you are having trouble removing them, please feel free to contact our Customer Experience Department at (855) 293-7813 for direct assistance.
I would recommend Universal Windows to others because of the quality of the windows and professionalism of sales staff and installers.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Everything was perfect. Would recommend to other people.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
ALL warranty claims were addressed once parts became available. Supply chain issues were obviously an issue for the vendor. The only complaint involved the passage of months without any update to the customer. I had to initiate any periodic contact with Universal. I would recommend Universal on an overall basis. I don't know how their warranty compares to other manufacturers but True Lifetime +30 years to subsequent home owner is all the warranty anyone could ask for.
Business response:
Hi Richard, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.