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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Came in wrong color dissatisfied
Business response:
Hi Raymond, we look forward to getting this situation corrected for you as soon as possible! Thank you for your 4-star review. ^AMC
I would recommend this group to friends and family!
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AMC
The result was ultimately just what we wanted, but it look a very long time, first for the initial installation and then several more months to correct three issues. Other than when I called because I hadn't heard anything for weeks or months, there was ZERO communication about service dates until a few days in advance. You could do a MUCH better job of providing periodic (at least monthly) schedule updates.
Business response:
Mark , we regret to hear about your experience with communication. Your feedback is important to us and we will take immediate steps to enhance our communication channels to provide clearer updates throughout the project. Thank you for bringing this to our attention. -ES
We are likely to recommend the company… however we are having trouble with the same window!
Business response:
Hi Michael, we appreciate you rating your experience with us at Universal Windows Direct! We hope someone has been scheduled to come take care of that window! If not, please let us know by contacting us at support@universalwindowsdirect.com with your feedback and info! -ES
Universal Windows stands behind their products
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -ES
I will absolutely recommend Universal Windows to all my friends.
Business response:
Mary, thank you for sharing your feedback of this experience with our team here at Universal Windows Direct. Thank you also for recommending us to your family and friends! -ES
Installers were on time, professional & courteous. Product looks to be of good quality.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Had a small problem with one window and the man that came to fix it was polite quick and did a great job.
Business response:
Thank you so much for your kind words, Gary. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! -ES
Very good workers done a wonderful job
Business response:
Hello, Customer. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -ES
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.