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Universal Windows Direct of Cleveland

4.7

About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

24801 Rockside Rd, Bedford Heights, OH, 44146, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.74,579 reviews
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James B.'s profile image
3 months ago

This is my second time using Universal Windows, no complaints. I have recommended them to two neighbors 

Business response:

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! -ES 

Deborah O.'s profile image
Deborah O. 
3 months ago

Love my windows. Done in 6 hrs.They cleaned up after done,no mess. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. Don't forget to recommend us to family and friends! -ES 

Mickey S.'s profile image
3 months ago

I just recommended Universal Windows to a friend yesterday. 

Business response:

Mickey , thank you for sharing your feedback of this experience with our team here at Universal Windows Direct. Thank you for recommending us to your family and friends! 

Jeff N.'s profile image
3 months ago

I was impressed by the construction of the windows. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. 

Wendy S.'s profile image
3 months ago

They were professional, friendly, accommodating to our schedule and delivered quality in a timely fashion. We have dogs that bark nonstop at strangers. They were not even phased by the barking. They always had a smile on their faces even though the dogs wouldn’t shut up. That meant a lot to us. I highly recommend them. Wendy S. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. 

Mary B.'s profile image
3 months ago

I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AM 

Cheryl T.'s profile image
3 months ago

From the salesman to the measure technician to the installers, this was an A+ experience! Windows look great and we are very happy so far! 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. 

Scott B.'s profile image
3 months ago

Great windows and installation 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AMC 

Mike S.'s profile image
3 months ago

We still don’t have the doors installed nor communication about getting the correct ones ordered& installed. 

Business response:

Hi Mike, we are working on a solution for your service issue as fast as possible. We appreciate your patience and look forward to earning five stars from you. ^AMC 

Frequently asked questions about Universal Windows Direct of Cleveland

How is Universal Windows Direct of Cleveland rated?

Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews. 

When is Universal Windows Direct of Cleveland open?

Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.