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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AM
From the salesman to the measure technician to the installers, this was an A+ experience! Windows look great and we are very happy so far!
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Great windows and installation
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AMC
We still don’t have the doors installed nor communication about getting the correct ones ordered& installed.
Business response:
Hi Mike, we are working on a solution for your service issue as fast as possible. We appreciate your patience and look forward to earning five stars from you. ^AMC
Came in wrong color dissatisfied
Business response:
Hi Raymond, we look forward to getting this situation corrected for you as soon as possible! Thank you for your 4-star review. ^AMC
I would recommend this group to friends and family!
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AMC
The result was ultimately just what we wanted, but it look a very long time, first for the initial installation and then several more months to correct three issues. Other than when I called because I hadn't heard anything for weeks or months, there was ZERO communication about service dates until a few days in advance. You could do a MUCH better job of providing periodic (at least monthly) schedule updates.
Business response:
Mark , we regret to hear about your experience with communication. Your feedback is important to us and we will take immediate steps to enhance our communication channels to provide clearer updates throughout the project. Thank you for bringing this to our attention. -ES
We are likely to recommend the company… however we are having trouble with the same window!
Business response:
Hi Michael, we appreciate you rating your experience with us at Universal Windows Direct! We hope someone has been scheduled to come take care of that window! If not, please let us know by contacting us at support@universalwindowsdirect.com with your feedback and info! -ES
Universal Windows stands behind their products
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -ES
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,985 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.