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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Product is at par with the best
Business response:
Hi, Marilou. Your feedback is highly appreciated. Thank you for the review!
The process started out great windows installed quickly and accurately but follow up for issues I had took a year to resolve
Business response:
Mark, we are truly sorry to hear about the timeliness of resolving concerns with your project and understand your frustration. To discuss any concerns you have at this time directly, please contact us at (855) 293-7813 for assistance.
Salesman was professional., and installation team was excellent
Business response:
Hello, Customer. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Fast, and very professional install. Windows are high quality.
Business response:
Hi, Clem. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Price very high
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. Best wishes on the completion of your window replacement.
Aside from the pricing, the service is outstanding.
Business response:
Hi Lisa, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Great experience and good quality!
Business response:
Hi, Esther. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
I am very happy with the quality and operation of my windows. The windows fit the opening perfectly. My installer, Ryan Lilly, was well organized and efficient. He answered all my questions and even took the time to do the first cleaning of the window panes. I wish there were more installers like him.
Business response:
Hello, Diane! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Ryan Lilly provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
The salesman and the installers were great. But once you're a customer and you paid, they stop caring and don't return phone calls.
Business response:
Jessica, we appreciate your feedback of this experience with us at Universal Windows Direct. We are truly sorry to hear of the lack of communication you've experienced following installation of your project. If you need assistance at this time, please reach out to us directly at (855) 293-7813 or customerservice@universalwindowsdirect.com so our team can assist with addressing your concerns in a timely manner.^J
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 3:00 p.m.