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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Everyone was personable and schedule was as promised
Business response:
Hi, Jessica. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Expensive- I have windows that I did not replace and when I put my hand up to both the new ones and the old ones, I don’t feel a difference. When they sold them to me I was under the impression that I would see a huge difference.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Technician did a very good job.
Business response:
Hi Ray, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Everyone was great from the salesman to the installers. Friendly and professional.
Business response:
Hi, Marita. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Installation experience was virtually painless.
Business response:
Hi, William. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Yes
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^J
Not sure given the cost, and several issues. Not all services promised by salesman were given.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Salesman, Matt R. was very knowledgeable and professional. John Baker’s crew installed my windows, back door and storm door. They were great, on time, friendly, professional and courteous. I am very pleased with their quality of work. I will definitely recommend them to friends and family.
Business response:
Hello, Mary! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Matt and John provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
From the very beginning of the process of introduction was warm and friendly, it may appear to be overly aggressive but it’s the eagerness of knowledge that they are trying to share with the client. So please just listen.
Business response:
Hi, Estelle. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,986 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.