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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My windows look very nice.
Business response:
Hi, Pamela. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Still waiting for final product. Communication is laking
Business response:
Robert, we are truly sorry for the delay in completing the installation due to product issues and lack of communication in providing updates on this. Our management team is aware of your concerns and will be in contact with you shortly to provide the most up to date information on when you can expect this to be completed. We appreciate your patience at this time.^J
Business response:
Hello, Nancy. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Great experience from beginning to end! Jason and Rachel installed our windows were very professional and knowledgeable. Highly recommended!
Business response:
Hi, Angela. We appreciate the kind words regarding your positive installation experience with Jason and Rachel! Thank you for trusting us with your home improvement project! ^J
the jury is still out for me, mostly favorable, I have an issue with 'black schmears' and stickum
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
From start to finish, was an awesome experience and amazing people to work with.
Business response:
Hello, Cody. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Everything was handled professionally, from the guy we met at the rib fest in the Universal tent, to the sales professional (Jeff) and the measuring guy, all through to the installers. The only curve ball we got was that the new windows were thicker than the old ones, resulting in a loss of space on the window sill. We no longer had the room to put our old wider blinds back, thus, we had to buy new ones.
Business response:
Hi Nina, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
My family and I love the windows, especially the ones in our sun room it looks like a totally different room. It is brighter and clearer! Thank you.
Business response:
Hello, Toni. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Happy with the service
Business response:
Hello, Daniel. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 11:00 a.m.