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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Always professional, always courteous, always responsive, this was our 3rd experience with Universal
Business response:
Ralph, we truly appreciate your feedback of this experience with us for a third time. Thank you for continuously choosing and trusting us here at Universal Windows Direct with your home-improvement needs.^J
We had whole house window replacement plus a new steel front entry door with a side light window. While I am pleased with the windows, I have to say I am disappointed with the quality of the front door. Given that, I'm not 100% sure I would recommend , but there is always a likelihood that I might.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Everything was completed in a timely manner. All individuals were very professional and cleaned up when the work was completed. The windows look great. They do keep the cold air out, but do not limit the outside noise coming in as much as I was hoping for.
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Great company to work with. Chose because of "Browns" affiliation. Couldn't be happier.
Business response:
Hello, Linda. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Great experience from start to finish
Business response:
Hello, Sherri. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at The Bath Authority with your home improvement project!
Overall--excellent experience. The windows once we ordered shipped in ready to install within a reasonable time period. The installer was professional, friendly, and did a great job. He cleaned up and assisted my wife with a few items she asked him very cheerfully and she was relieved she could get the house moved back into shape quickly. Only negative part was we felt the initial sales calls--sales person knew the product, great presentation--however if you do not BUY that evening or day--price goes up significantly. We did... read more
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Great quality windows!
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^J
This was the 3rd or 4th time since 2021 that we needed the weather stripping on our front door repaired. When it occurs in the winter the cold air entering the house is worse than our previous door.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
I was so happy, my windows came in less time that I expected. The installer did a great job and he evan hung my blinds up for me! My sales rep, Alex, was not pushy but took time to answer all my questions no matter how small. I have a few more windows to get so UNIVERSAL WINDOWS DIRECT we will meet again!! Thanks for making my home a happy one. :)
Business response:
Hello, Ellen. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! We can't wait to meet again for your remaining window needs.^J
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,986 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.