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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThey were fast and install looks good.
Business response:
Hi, Mark. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
From the representation at the home and garden show to the thorough sales pitch to the installation universal delivered in every way! We could not be happier with the product and the company!
Business response:
Thank you so much for your kind words, Zach. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!
Excellent experience from start to finish! Professional salesperson was clear and no pressure. Measurements were smooth and spot on. Installing was high quality and quick. Scheduled as promised and kept us informed all the way. A good product and reasonable price. Did the whole house-30 windows of various sizes. We’re very pleased!
Business response:
Hello, Christopher. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
We had our windows installed today and what a huge difference noticed immediately and they are simply gorgeous! The team that installed our 7 windows was very knowledgeable, professional, and friendly! We enjoyed our experience and would definitely recommend them to anyone seeking new windows! The timing and experience from the date of our purchase in January to installation date today was awesome! We appreciate it!!! The Askey’s Mansfield
Business response:
Hi, Donna. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
I had 2 slider windows installed today by Marvin and Troy. Excellent job! One works outside and one inside. Great teamwork. Framing around them possibly posed an issue, but Marvin handled it with no difficulty. Everything looks great! Now I’m waiting for my new blinds! Thanks guys. Wonderful job!!
Business response:
Hello, Kathy! Thank you for the positive feedback and recommendation! We are so happy to hear that Marvin and Troy provided you with a great experience. Please don't hesitate to reach out if you need anything!^J
👀 Wow is all can say !!! very Professional Carlo Tomasi knowledge off the chart !! Really help us with knowing what’s good with the needs we had it was a no pressure sale. He wasn’t trying to push us into anything but he really helped us . He made us my husband and I feel like I could trust him to help us get to the next level that we are trying to get too . I recommend them to anyone if he’s the salesman lol !!!! Sincerely, very happy customer 😇
Business response:
Hello, Punchbug. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
The installers were very proficient and punctual. Unfortunately 2 windows were not measured correctly and we have to reschedule another install date. Another inconvenience we had to have someone from the company come out twice. The first gentleman advised the tablet to measure each window was inoperable that day and measured everything by hand. We were notified by the company that they need to come back out to measure again to use the tablet. We understand that this is a process that needs to be completed, but both my wife... read more
Business response:
Hi, Jimmy. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
the installer Jeff was on time provided great service my windows look magnificent he was particular and professional the experience was beyond compare thank you so much
Business response:
Hello, Linda! Thank you for the positive feedback and recommendation! We are so happy to hear that Jeff Deatsch provided you with a great experience. Please don't hesitate to reach out if you need anything!^JD
After having to reschedule due to weather our windows were finally installed! The crew was awesome, professional, quick, and happy to answer all of our questions. Everything was correct and installation went smoothly!
Business response:
Hello, Santana. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^JD
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 1,967 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 8:00 a.m.