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Universal Windows Direct of Cleveland

4.7

Windows Installation
Bedford Heights, OH

About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

24801 Rockside Rd, Bedford Heights, OH, 44146, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	11:00 a.m. to 5:00 p.m.

4.74,982 reviews

Select a rating

Tanzie H.

on GuildQuality

a month ago

Yes. Everything from start to finish was appropriate, explained well and informative

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS

Review in Berea, OH

on GuildQuality

a month ago

Your product is wonderful, the service people are wonderful as well - what i am unhappy with is the fact that i was sold (and paid top dollar) for a program that included everything - meaning i did not have to pay for service. Now, Universal wants to charge a "trip" charge. Those of us that were sold an all inclusive program should be grandfathered in. In addition, the girl i spoke to on the phone kept reading me her script instead of talking like a normal person when i voiced my concerns with these changes. Unprofessional a... read more

Business response:

Review, thank you for your feedback. We understand that the service charge may be frustrating, and we sincerely apologize for any confusion or inconvenience this may have caused. Our goal is to provide high-quality service and support for our products throughout their lifespan. The service charge helps us cover the costs of dispatching certified technicians and maintaining the standard of our warranty service. That said, we truly value your business, and if you have any further questions or concerns, please don’t hesitate to... read more

Dena W.

on GuildQuality

a month ago

Universal Windows are the best Windows ever. I've tried 2 other companies before UW and can say for sure the they are nothing compared to IT'S top quality windows. No cold air feel to touch nor easing into my room like the other companies' windows i had installed. Installer Jeff was the best. He arrived on time and did an amazing job alone by himself. No fuss and very clean. Thank you Universal Windows. I will be using you again for my doors and other windows. Credit approval was very smooth transaction. Thanks again. Dena

Business response:

Denise S.

on GuildQuality

a month ago

Iwas very pleased with them they came early they were friendly they answer question if had any they cleaned after they were done and the windows look great

Business response:

Cynthia B.

on GuildQuality

a month ago

Yes

Business response:

Ed E.

on GuildQuality

a month ago

I have no complaints about the service the gentleman who came out to review my windows was fantastic it is job in a very good time that would definitely be telling people about universal windows and their workers they're awesome

Business response:

Roger C.

on GuildQuality

a month ago

Pleasant experience. Windows appear to be very good quality (only had for a week). Installation crew was very professional and courteous.

Business response:

Alejandro M.

on GuildQuality

a month ago

Despite the windows are high quality the installation is a messed. Is not esthetic and the sealing was done wrong. There is a gap between the windows and the frames and the sealing has shrunk

Business response:

Alejandro, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. I have forwarded this along to our customer experience team and someone should be reaching out to you shortly - to discuss your feedback further or to resolve any issues. In the meantime, please feel free to contact our customer service team at (855) 293-7813 or customers... read more

Cynthia S.

on GuildQuality

a month ago

I have had all of my windows replaced 8 years ago, a new set of doors to my deck and an outside door on my garage installed by Universal Windows, One of my windows had a problem staying open, and had a broken sash, and my storm door was sticking open. Universal Windows came out and repaired both problems quickly and completely under their warranty program

Business response:

Thanks for sharing your positive experience with Universal Windows Direct of Cleveland! We're glad we could quickly and completely address the issues you had with your windows and doors. -SS