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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Workers and representatives were professional and on time. The work was done to our satisfaction.
Business response:
Thank you so much for your kind words, Cheryl. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!
The windows were top-notch workers did a great job installing them clean, courteous and efficient does look super great on the house. I would recommend this to anybody. Great job.
Business response:
Hi Brian, we're glad to hear that you had a great experience with us! We appreciate the recommendation to others and sharing your feedback.
From initial installation to the resolution of minor issues, they are top notch
Business response:
Hello, thank you so much for leaving us a stellar review! We're glad to hear you like the quality of your new windows!
The windows were put in fine, except for ruining my flower bed. I have already done a survey for the windows, so now I’m doing one about the Gutter screens
Business response:
Hello, Patty. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email customerservice@universalwindowsdirect.com with your contact information and we will be sure to reach out.
The whole experience was top rate. All were courteous, professional and knowledgeable.
Business response:
Hi Janette, thank you for the five star review! We appreciate your feedback and are so glad you had a great experience with us!
Excellent salesmanship, quick and efficient installment, beautiful results!
Business response:
Hi Rebecca, thank you for sharing your experience with us! We're happy to hear that you love your windows!
I am pleased with the windows but the clean up had a few issues. See below.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
The original work, and materials (windows, sliders, siding) was GREAT. But the warranty work on the siding (took 3 times to get the materials up on the house and it's 2 shades off).
Business response:
Hi Kim, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
From the very first contact with universal windows through installation I never felt like just another customer. I felt that universal windows was working with me and for me to purchase a good product for a good price.
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.