This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The crew replaced all of our windows within a day! Fast and efficient.
Business response:
Hello, William. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
From the first call, to the salesperson and install everyone was very friendly, professional and easy to work with. The quality of our new windows is amazing.
Business response:
Hello, Stephanie. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
The windows are of high quality .and now that old man winter is here ,they seem to be doing better than the old windows.
Business response:
Emil, we appreciate your 5-star review of our installation experience with us here at Universal Windows Direct! Thanks again for choosing us for your home-improvement needs!^J
Very professional from the start. The salesman Marty was excellent. Windows came in earlier than expected which was great. The installers were very professional, punctual and very neat. Overall experience was A+
Business response:
Hello, Sherri. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at The Bath Authority with your home improvement project!
The experience was “Okay”
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Problem identified and fixed quickly. Professional, courteous technician. Would definitely recommend.
Business response:
Thank you so much for your kind words, Gregory. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!^J
Order a new front door from UWD. We increased the size of the door by adding one sidelight to it. The salesperson was wonderful and always responded to any emails that were sent. The measurement was quick and easy (I did have the job site prepped a little beforehand). The crew that came out to install were AMAZING and extremely professional. They had a little difficulty with the demo but worked through the issues. The door did have some minor scratches - but they are sending a technician out to review and if possible, fix. O... read more
Business response:
Hi Thomas, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
Great company to work with
Business response:
Hi, Customer. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Surprised they were installed weeks before I expected them. The installer were great
Business response:
Hello, Sandi. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,986 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.