This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Installers were very efficient courteous and neat. Five men arrived at 9 AM and installed 13 windows by noon. The windows look great and function very well.
Business response:
Jerry, we truly appreciate your feedback of this experience with our install team. We are thrilled to hear they provided you with such a professional experience and you're enjoying your new windows. Thank you for choosing Universal Windows Direct for your home-improvement needs.^J
We would definitely recommend Universal Windows! From the original presentation to the install the guys we dealt with were outgoing, professional and 100% knew their jobs and seriously took care of us, the customer!!! Wonderful experience… no surprises!
Business response:
Hello, Linda. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
We had a great experience 3.5 years ago when we had our whole house done, but this experience was not the same. Our Sales rep started out great, then disappeared and had to reach out several times before getting answered. It was a smaller project, so they were likely not making much money off our job so it was clear we were not a priority.
Business response:
Hi Mathew, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
See overall comments below
Business response:
Hi, Mark. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
These gentlemen were efficient, quick, and professional.
Business response:
Hi, Jim. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Great job and cleaned up pretty well however 2 of the rooms were freshly painted and they left many marks on the walls. Was planning to paint after install but had to wait months to install and needed to finish the redo.
Business response:
Hi Holly, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
This was a great experience for me. I called to schedule an estimate at 4:00 and someone was there at 7:30 the same day and I’m almost 2 hours away. From there everything was an easy experience and great quality and noticed a difference right away.
Business response:
Hello, Craig. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
The quality of the windows are good
Business response:
Hi, Vicki. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Completely satisfied with the professionalism of this company
Business response:
Hello, Colleen. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.7 star rating with 4,579 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 11:00 a.m.