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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The windows seem good so far, but installation was terrible. They underestimated how many days it would take to install the windows in every phase. Our stucco was damaged and they installed something wrong and we had to have them come back to fix it. Don’t recommend.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Business response:
Hi, Robert. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Windows appear to be way better than what I had previous
Business response:
Hi, Mark. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
I'm still waiting to hear back from Tim regarding a date for someone to come out and finish our project. I left a voicemail for him on 5/18 and another one this morning. There is still one sliding glass door remaining to be installed (the wrong size was ordered), a defective stationary window that needs to be replaced, a tear in a screen that was installed, deep scratches/gouges in one of the sliding glass door screens and as I left in 2 voicemails to Tim, one of the windows that was installed has a crack in it. In closing, ... read more
Business response:
Hi, Mike. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
The sub contractors are great but your company says you do not use sub contractors
Business response:
Hi Derek, we appreciate your honest feedback of this experience and apologize for the miscommunication regarding our installation process. If you have any questions or concerns, please contact us directly at customerservice@universalwindowsdirect.com for assistance.
This has been one of the worst purchasing decisions I've made. We made the decision to do a full home window replacement project, that included a sliding door and bay window due to windows that were extremely difficult to open. Within a week of the December installation one glass pane cracked (later replaced) and we noticed that the lip to raise the windows on our bay window were not rounded off like all of the other windows and was so sharp they were causing cuts. When we had a nice day in January we had opened all of the w... read more
Business response:
Hi, Kimberly. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Business response:
We appreciate your feedback, Sandie. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is open now. It will close at 8:00 p.m.